Cancellation policy
The cancellation insurance is optional and payable in addition to the reservation.
Its amount is 5% of the cost of your stay.
The guarantee must be subscribed at the time of the booking and is not retroactive.
By subscribing it, you will get back the sums already paid (excluding administrative fees and the amount of the guarantee) if the cancellation is linked to one the following events occuring during the stay or 48 hours maximum before the beginning of the stay:
- illness not known at the time of booking, preventing the movement of one of the participants declared for the stay,
- isolation of the client or one of the participants in the stay who has been declared as a contact caseCOVID19,
- death of a spouse, ascendants or descendants, son-in-law or daughter-in-law, brother, sister, brother-in-law, sister-in-law of one of the participants,
- Administrative, judicial or military summons,
- Dismissal or transfer of the client or his spouse,
- Bankruptcy of the company of which the client is the manager,
- Accident / theft of the vehicle occurring on the direct route to the place of stay.
- Significant material damage affecting the client's own property and imperatively requiring his presence.
- Obtaining after the reservation date of an permanent contract job.
If an interruption of the stay is linked to one of the above-mentioned events, the reimbursement will be made on a pro rata basis for the stay actually consumed (excluding administrative fees and amount of the guarantee).
In the particular case of cancellation imposed by government decisions (COVID19), a credit note of the sums paid (excluding administrative fees and amount of the guarantee) will be automatically offered.
This can be used depending on the availability of the campsite, either at another period of the current season, or the following season. The credit is non-transferable, non-refundable and has to be used at one time.
If the amount of the postponed stay is less than the amount of the credit, there is no refund of the difference and the remainder is lost.
Cancellations supported by a credit note are:
- administrative closure of the campsite,
- travel limitation to a number of kilometers that does not allow the customer to come to the campsite,
- border closure,
- quarantine on arrival of the customer or on return of the latter to his country.
Beyond the validity period of the credit note, it will be permanently lost.
To assert his warranty rights, the customer must notify the campsite of his cancellation immediately upon the occurrence of the triggering event. He will then have to confirm this cancellation
by registered letter with acknowledgment of receipt within 24 hours. The supporting documents necessary for the proper processing of the file will then be notified to the customer by the campsite.
The customer will then have 7 days to send them by mail.
Regardless of the cancellation date, refunds will only be made between October and December of the season concerned, subject to proper receipt of all supporting documents.
Cancellation insurance does not guaranty cancellations or interruptions of stay related to:
- weather conditions,
- wars and armed conflicts,
- damage directly attributable to customers,
- suicides.
