GENERAL TERMS AND CONDITIONS OF SALE
Reservation of tourist accommodation or pitches by private individuals
In order to benefit from the services offered by our campsite, we ask you to read the general conditions below carefully. These conditions govern the sale of holidays and are valid at the time the order is placed. Booking a holiday implies full acceptance of our terms and conditions. Camping Les Vignes Lieu Dit Le Méouré 46700 Puy L'Evêque http://www.camping-lesvignes.fr campinglesvignes46@gmail.com 05 65 35 80 39
DEFINITIONS :
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or bare pitches for 'tourism'.
ACCOMMODATION: Tent, caravan, mobile home and light leisure accommodation.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitches on the Les Vignes campsite, operated by SARL Matala, to non-professional customers on its website http://www.camping-lesvignes.fr/ or by telephone, post or electronic mail (e-mail), or in a place where the Service Provider markets the Services.
The main characteristics of the Services are presented on the website http://www.camping-lesvignes.fr/ or on a written medium - paper or electronic - in the event of a reservation by a means other than a remote order.
The Customer is obliged to familiarise himself/herself with them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Terms and Conditions of Sale apply to the exclusion of all other terms and conditions of the Service Provider, in particular those applicable to other marketing channels for the Services.
These General Terms and Conditions of Sale are accessible at all times on the Website and shall prevail, where applicable, over any other version or any other contractual document. The version applicable to the Customer is the one in force on the Web Site or communicated by the Service Provider on the date the Order is placed by the Customer.
In the absence of proof to the contrary, the data recorded in the Service Provider's computer system constitutes proof of all transactions entered into with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right to access, rectify and, if the processing is not essential to the execution of the order and the holiday and their consequences, to object to all of his/her personal data at any time by writing, by post and providing proof of his/her identity, to : Camping Les Vignes Lieu Dit Le Méouré 46700 Puy L'Evêque http://www.camping-lesvignes.fr campinglesvignes46@gmail.com 05 65 35 80 39
The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them either by ticking the appropriate box before completing the online Order procedure, or by accepting the General Terms and Conditions of Use of the website
of use of the http://www.camping-lesvignes.fr/ website, or, in the case of offline bookings, by any other appropriate means.
ARTICLE 2 - RESERVATIONS
The Customer selects the services he/she wishes to order on the website or on any document sent by the Provider, in accordance with the following procedure:
Fill in and return the booking form with the Customer's contact details together with payment of the deposit.
The booking only becomes effective with our agreement (subject to availability) and after receipt of a deposit of 30% of the stay + booking fees + optional cancellation guarantee.
No reduction will be made for late arrivals or early departures.
The booking/administration fee applies to all bookings and is non-refundable.
It is the Customer's responsibility to check the accuracy of the Order and to notify the Supplier immediately of any errors. The Order will only be considered definitive once the Supplier has sent the Customer confirmation of acceptance of the Order by e-mail or post, or by signing the contract in the event of a booking made directly at the premises where the Supplier markets the Services.
Any Order placed on the http://www.camping-lesvignes.fr/ website constitutes the formation of a distance contract between the Customer and the Service Provider.
All Orders are non-transferable.
ARTICLE 3 - PRICES
The Services offered by the Service Provider are provided at the prices in force on the website http://www.camping-lesvignes.fr/, or on any information medium of the Service Provider, when the Customer places the order. Prices are expressed in Euros, excluding VAT and including VAT.
Prices take into account any discounts granted by the Service Provider on the http://www.camping-lesvignes.fr/ website or in any other information or communication medium.
These rates are firm and non-revisable during their period of validity, as indicated on the http://www.camping-lesvignes.fr/ website, in the e-mail or in the written proposal sent to the Customer. After this period of validity, the offer is null and void and the Service Provider is no longer bound by the prices.
Prices do not include processing and administration costs, which are invoiced in addition under the conditions indicated on the http://www.camping-lesvignes.fr/ website or in the information (mail, e-mail, etc.) sent to the Customer beforehand, and calculated before the Order is placed.
The payment requested from the Customer corresponds to the total amount of the purchase, including these charges.
An invoice will be drawn up by the Vendor and given to the Customer at the latest at the time of the Customer's departure.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the commune/commune, is not included in the rates. The amount is determined per person per day and varies depending on the destination. It must be paid when paying for the Service and is shown separately on the invoice.
ARTICLE 4 - PAYMENT CONDITIONS
4.1. PAYMENT IN ADVANCE
Sums paid in advance are deposits. They constitute an advance on the total price due by the Customer.
A deposit corresponding to 30% of the total price for the provision of the Services ordered is required when the order is placed by the Customer. It must be paid on receipt of the definitive hire contract attached to the copy to be returned. It will be deducted from the total amount of the order.
In the event of cancellation of the holiday by the Customer more than 30 days before the planned date of arrival (except in the cases provided for in article 6.4 of these general terms and conditions), the amount already paid will be reimbursed or credited, valid for the season for a new holiday.
In the event of cancellation of the holiday by the Customer less than 30 days before the planned date of arrival (except in the cases provided for in article 6.4 of these general terms and conditions), the Customer will receive a credit note (non-refundable) for the full amount paid, valid for the season for a new holiday.
The balance of the stay must be paid in full 30 days before the date of arrival (otherwise the rental will be cancelled) for rental accommodation. In July and August, rental accommodation cannot be booked by the night.
The balance of the stay must be paid in full on the day of arrival for bare pitch accommodation.
The full amount of the stay must be paid at the same time as the booking request if this is made within 4 weeks of the planned day of arrival.
4.2. PAYMENTS
Payments made by the Customer will only be considered final once the amounts due have been effectively collected by the Provider.
In the event of late payment and payment of the sums due by the Customer after the deadline set out above, or after the payment date shown on the invoice sent to the Customer, late payment penalties calculated at the rate of 10% of the amount including tax of the price of the provision of the Services, will be automatically and by operation of law payable to the Service Provider, without any formality or prior formal notice.
Late payment will result in the immediate payment of all sums due by the Customer, without prejudice to any other action that the Service Provider may take against the Customer in this respect.
4.3. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in the event of non-compliance with the terms of payment set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice has remained without effect.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF SERVICES
The accommodation may be occupied from 4 p.m. on the day of arrival and must be vacated by 10 a.m. on the day of departure.
The pitch may be occupied from 2 p.m. on the day of arrival and must be vacated by 12 p.m. on the day of departure.
The balance of the stay must be paid in full
- 30 days before the date of arrival (under penalty of cancellation of this rental) for rental accommodation.
- on the day of arrival for bare pitches.
The accommodation and pitches are designed for a specific number of occupants and may not under any circumstances be occupied by a greater number of people.
The accommodation and pitches must be returned in the same state of cleanliness as when delivered. If this is not the case, the tenant will be required to pay a lump sum of €70 for cleaning. Any damage to the accommodation or its accessories will be repaired immediately at the tenant's expense. The inventory at the end of the rental period must be exactly the same as at the beginning.
Any dissatisfaction concerning the cleaning, the inventory or the general condition of the accommodation must be reported on the day of arrival, to enable our teams to remedy the situation. After this time, no complaint will be accepted.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of €300 is required from the Customer on the day the keys are handed over and will be returned to the Customer on the day the rental period ends, less any costs incurred in restoring the property.
This deposit does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CUSTOMER
No reduction will be granted in the event of late arrival, early departure or a change in the number of people (whether for all or part of the planned stay).
6.1. CHANGES
In the event of a change to the dates or number of people, the Provider will do its utmost to accept requests for a change of date within the limits of availability, without prejudice to any additional costs; in all cases, this is simply an obligation of means, as the Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional charge may be requested in such cases.
Any request to reduce the length of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
Early departure will not give rise to any reimbursement by the Provider.
6.3. CANCELLATION
In the event of cancellation of the holiday by the Customer more than 30 days before the planned date of arrival (except in the cases provided for in article 6.4 of these general terms and conditions), the amount already paid will be reimbursed or credited, valid for the season for a new holiday.
In the event of cancellation of the holiday by the Customer less than 30 days before the planned date of arrival (except in the cases provided for in article 6.4 of these general terms and conditions), the Customer will receive a credit note (non-refundable) for the full amount paid, valid for the season for a new holiday.
In all cases of cancellation, the processing and administration costs (article 3) will be retained by the Provider.
6.4. CANCELLATION IN THE EVENT OF A PANDEMIC
6.4.1. In the event of the total or partial closure of the establishment during the dates of the holiday booked (which is treated as a total or partial ban on the reception of the public, insofar as the Customer is directly affected by the application of this measure) decided by the public authorities, and which is not attributable to the Provider, the sums paid in advance by the Customer for the booking of the holiday will be reimbursed within 60 days.
However, the Provider cannot be held liable for any additional compensation beyond this reimbursement of the sums already paid for the booking of the holiday.
6.4.2. Notwithstanding the provisions of Article 6.3 CANCELLATION, any cancellation of the holiday duly justified by the fact that the Customer is affected by COVID 19 (infection) or any other infection considered to be part of a pandemic, or is identified as a contact case, and that this situation would call into question his/her participation in the holiday on the scheduled dates, will give rise to the issue of a credit note valid for 12 months and refundable at the end of the period of validity.
Any processing and management fees as set out in the General Terms and Conditions will be retained by the Service Provider. In all cases, the Customer must provide proof of the event making him/her eligible for this right of cancellation.
6.4.3. Notwithstanding the provisions of Article 6.3 CANCELLATION, in the event that the Customer is forced to cancel the holiday in its entirety due to government measures preventing participants from travelling (general or local confinement, travel ban, closure of borders), even though the campsite is able to fulfil its obligation and welcome Customers, the Supplier will issue a credit note corresponding to
the sums paid by the Customer, after deduction of processing and administration costs (article 3), which will be retained by the Supplier. This credit note is valid for 12 months and is refundable at the end of the period of validity.
6.4.4 - If the Customer takes out specific insurance covering the risks listed in article 6.4.2 or article 6.4.3, the insurance indemnities received by the Customer will be deducted from the amount of the credit note referred to in articles 6.4.2 or 6.4.3.
ARTICLE 7 - OBLIGATIONS OF THE CUSTOMER
7.1. CIVIL LIABILITY INSURANCE
Customers staying on a pitch or in accommodation must be covered by public liability insurance. A certificate of insurance may be requested from the Customer before the start of the service. However, a few rules must be observed. Dogs must be kept on a lead at all times and muzzled for category 1 & 2 dogs. Animals are not allowed near swimming pools, in food shops or in buildings. Please do not allow them to sleep on beds or sofas. Vaccination records must be up to date. You undertake to respect the hygiene and environment of the site.
7.2. PETS
Pets are accepted, under the responsibility of their owners, subject to a charge available from the Provider and payable on site.
7.3. HOUSE RULES
Internal regulations are displayed at the entrance to the establishment and at reception. The Customer is required to read them and comply with them. They are available on request.
ARTICLE 8 - OBLIGATIONS OF THE PROVIDER - GUARANTEE
The Provider guarantees the Client, in accordance with the legal provisions and without additional payment, against any lack of conformity or latent defect, resulting from a design or production defect of the ordered Services.
In order to assert its rights, the Customer shall inform the Service Provider in writing of the existence of the defects or lack of conformity within a maximum of 24 hours of the provision of the Services.
The Service Provider shall refund or rectify or have rectified (to the extent possible) the services found to be defective as soon as possible and no later than 2 days after the defect or fault has been detected by the Service Provider. Reimbursement shall be made by crediting the Customer's bank account or by sending a bank cheque to the Customer.
The Service Provider's liability is limited to the reimbursement of the Services actually paid by the Customer. The Service Provider shall not be held responsible or liable for any delay or failure to perform due to the occurrence of a force majeure event usually recognised by French case law.
The Services provided through the website http://www.camping-lesvignes.fr/du comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organisation and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of Article L221-28 of the Consumer Code.
ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Service Provider, drafter of the present, implements personal data processing which have as legal basis:
● Either the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- the management of the relationship with its customers and prospects,
- the organisation of, registration for and invitation to the Provider's events,
- the processing, execution, prospecting, production, management and follow-up of clients' requests and files,
- the drafting of documents on behalf of its clients.
● Or compliance with legal and regulatory obligations when it implements processing for the purpose of :
- the prevention of money laundering and terrorist financing and the fight against corruption,
- invoicing,
- accounting.
The Service Provider only keeps data for the time necessary for the operations for which they were collected and in compliance with the regulations in force.
In this respect, client data is kept for the duration of the contractual relationship plus 3 years for the purposes of promotion and prospecting, without prejudice to the retention obligations or limitation periods.
With regard to the prevention of money laundering and the financing of terrorism, the data is kept for 5 years after the end of the relationship with the Service Provider. As regards accounting, it is kept for 10 years from the end of the accounting period.
The data of prospective customers is kept for a period of 3 years if no participation or registration to the Provider's events has taken place.
The data processed is intended for authorised persons of the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, individuals have the right to access, rectify, question, limit, portability and delete data concerning them.
The persons concerned by the processing operations carried out also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data whose legal basis is the legitimate interest of the Service Provider, as well as the right to object to commercial prospecting.
They also have the right to define general and specific directives defining the way in which they intend to exercise the above-mentioned rights after their death
- by e-mail to the following address E-mail address
- or by post to the following address Surname, first name Company name Postal address together with a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website http://www.camping-lesvignes.fr/est is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution or use of this content, in whole or in part, is strictly prohibited and may constitute an infringement of copyright.
In addition, the Service Provider retains all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Client) for the purpose of providing the Services to the Client. The Customer shall not reproduce or use such studies, drawings, models, prototypes, etc. without the express prior written consent of the Service Provider, which may be subject to a financial consideration.
The same applies to names, logos or, more generally, any graphic representation or text belonging to the Service Provider or used and distributed by it.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.
These General Terms and Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes to which the purchase and sale operations concluded in application of these general terms and conditions of sale could give rise, concerning both their validity, their interpretation, their execution, their termination, their consequences and their consequences and which could not be resolved between the Service Provider and the Customer, shall be submitted to the competent courts under the conditions of common law.
The Customer is hereby informed that, in the event of a dispute, he/she may have recourse to a conventional mediation procedure or to any other alternative dispute resolution method.
In particular, he may have recourse free of charge to the Consumer Mediator.
CM2C
14 rue Saint Jean
75017 Paris
https://cm2c.net/
email : cm2c@cm2c.net
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
The Client acknowledges having been informed, prior to placing the Order, in a legible and comprehensible manner, of these General Terms and Conditions of Sale and of all the information and details referred to in articles L 111-1 to L111-7 of the French Consumer Code, in addition to the information required pursuant to the Order of 22 October 2008 on the prior information to be given to the consumer on the characteristics of rental accommodation in open-air hotels and in particular
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned
- the price of the Services and related costs;
- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if not apparent from the context;
- information relating to legal and contractual guarantees and their implementation procedures; the functionalities of the digital content and, where applicable, its interoperability;
- the possibility of resorting to conventional mediation in the event of a dispute;
- information on termination and other important contractual conditions.
The fact that a natural person (or legal entity) orders on the website http://www.camping-lesvignes.fr/ implies full and complete acceptance of these General Terms and Conditions of Sale, which is expressly recognised by the Customer, who waives, in particular, the right to rely on any contradictory document, which would be unenforceable against the Provider.
