TERMS AND CONDITIONS OF SALE CAMPING LES CATALPAS
SARL JPC TOURISM
DEFINITIONS:
ORDER OR BOOKING OR RENTAL: Purchase of Services.
SERVICES: Rental accommodation or location.
ACCOMMODATION: Tent, caravan, mobile leisure residence and light leisure home.
ARTICLE 1 - SCOPE OF APPLICATION
These General Terms and Conditions of Sale apply, without restriction or reservation, to any accommodation or location on the campground LES CATALPAS operated by Mr. Mme GUILLEMOT ('the Provider') to non-professional customers ('The Customers or the Client') on his Internet site https://www.les-catalpas.com
The main features of the Services are presented on the website https://www.les-catalpas.com/
The Customer is obliged to take note of it before placing any order. The choice and purchase of a Service is the sole responsibility of the Customer.
The contact details of the Provider are as follows:
Campsite LES CATALPAS, SARL JPC Tourisme, Lieu-dit LATOUR, 47500 FUMEL
These conditions apply to the exclusion of all other conditions, including those applicable to other channels of marketing of the Services.
These General Conditions of Sale are accessible at any time on the website and will prevail, if necessary, over any other version or other contractual document.
Unless otherwise proved, the data recorded in the provider's computer system constitute proof of all transactions concluded with the Customer.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has, at all times, a right of access, rectification, and opposition to all his personal data by writing, by mail and justifying his identity, to:
Campsite LES CATALPAS, SARL JPC Tourisme, Lieu-dit LATOUR, 47500 FUMEL
The Customer declares that he has read these General Conditions of Sale and has accepted them by checking the box provided for this purpose before the implementation of the online order procedure as well as the general conditions of use of the website https://www.les-catalpas.com/
Since these General Conditions of Sale may be subject to subsequent amendments, the version applicable to the Customer's purchase is the one in force on the website at the date of the placing of the Order.
ARTICLE 2 - RESERVATIONS
The Customer selects on the site the services he wishes to order, according to the following terms:
1/ Action click on the online booking link 2/ selection of desired dates
3/ selection according to the offer available on the desired dates 4/ selection of options
5/ information on guests
6/ online quote with deposit information
7/ validation of the estimate by the online payment of the deposit 8/ Acknowledgement of receipt of the booking request
9/ within 48h return of the campsite with acceptance, refusal, or counter-proposal
It is the Customer's responsibility to check the accuracy of the Order and to report any errors immediately. The Order will be considered final only after the confirmation of the acceptance of the Order by the Provider has been sent to the Customer by e-mail.
Any Order placed on the website https://www.les-catalpas.com/ Constitutes the formation of a contract concluded at a distance between the Customer and the Provider.
Any Order is nominative and cannot, under any circumstances, be assigned.
ARTICLE 3 - RATES
The Services offered by the Provider are provided at the rates in force on the website https://www.les-catalpas.com/
, when the Service Provider registers the order. Prices are expressed in Euros, HT and VAT.
The rates shall take into account any reductions which the Service Provider may grant on the website https://www.les-catalpas
These tariffs are firm and non-reviewable during their period of validity, as indicated on the website https://www.les-catalpas.com/
, the Provider reserves the right, outside this period of validity, to change the prices at any time.
An invoice is drawn up by the Service Provider and delivered to the Customer when the Services ordered are provided.
3.1. STAY TAX
Tourist tax, collected on behalf of the Community of Common Fumel/Lot Valley, is not included in the rates. Its amount is determined per person per day and is variable according to the destinations. It is to be paid upon reservation.
ARTICLE 4 - CONDITIONS OF PAYMENT
4 - CONDITIONS OF PAYMENT of these General Conditions of Sale will be acquired by right to the Provider, as severance pay, and will not give rise to any reimbursement.
4.1. ACCOUNT
A deposit corresponding to 30% of the total price of the supply of the Services ordered is required when placing the order by the Customer. It must be paid upon receipt of the lease and attached to the copy to be returned. It shall be deducted from the amount of the fees but not refunded by the Provider in the event of cancelation less than 21 days before the scheduled arrival date (except in cases of force majeure and exceptional derogations provided for in paragraphs 6.3.2 and 6.3.3).
4.2. PAYMENTS
The payments made by the Customer shall be considered final only after the actual collection of the sums due by the Provider.
In the event of late payment and payment of the sums due by the Customer beyond the time limit set above, and after the date of payment indicated on the invoice addressed to the Customer, late penalties calculated at the monthly rate of 10% of the amount including VAT of the price of the provision of the Services, will be automatically and automatically acquired from the Provider, without formality or prior notice.
Late payment will the immediate enforceability of all sums owed by the Customer, without prejudice to any other action which the Provider would be entitled to bring, as such, against the Customer.
4.3. NON-COMPLIANCE WITH THE CONDITIONS OF PAYMENT
In addition, the Provider reserves the right, in the event of non-compliance with the conditions of payment mentioned above, to suspend or cancel the supply of the Services ordered by the Client and/or to suspend the performance of his obligations.
4.4. MEANS OF PAYMENT
No additional costs, which exceed the costs incurred by the Provider for the use of a means of payment, may be charged to the Customer.
ARTICLE 5 - PROVISION OF BENEFITS
5.1. PROVISION AND USE OF BENEFITS
The site may be occupied from 12 noon on the day of arrival and must be vacated by 12 noon on the day of departure.
The accommodation may be occupied from 16 hours on the day of arrival and must be released by 11 hours on the day of departure.
Accommodation and pitches are provided for a specified number of occupants to rent and cannot be occupied by a greater number of persons.
Accommodation and pitches will be returned to the same state of cleanliness as when delivered.
If not, the tenant will have to pay a lump sum of 60 € for the cleaning. Any degradation of the accommodation or its accessories will result in immediate refurbishment at the expense of the tenant. The end-of-lease inventory report must be exactly the same as the start of the lease.
5.2. DEPOSIT OF WARRANTY
For accommodation rentals, a security deposit of 250.00 € is required from the tenant on the day of the key collection and is returned to him on the day of end of rental, subject to possible deduction of the repair costs.
This guarantee does not constitute a limit of liability.
ARTICLE 6 - DELAY, INTERRUPTION OR CANCELATION OF STAY BY THE CLIENT
No reduction will be granted in the event of delayed arrival, early departure or a change in the number of persons (whether for the whole or part of the intended stay).
6.1. AMENDMENT
In the event of a change in the dates or the number of persons, the Provider shall endeavor to accept as far as possible the requests for a change of date within the limits of availability, and at no additional cost.
Any request for a reduction in the length of stay shall be considered by the Provider as a partial cancelation, the consequences of which are governed by Article 6.3.
6.2. INTERRUPTION
Premature departure will not result in any reimbursement by the latter.
6.3. CANCELATION
6.3.1 In case of cancelation of the Reservation by the Client after its acceptance by the Provider Location of stay:
The deposit will be kept in case of early departure
If cancelation < 14 days...= deposit not refunded
If cancelation between 15 days and 30 days = deposit refunded at 50% If cancelation > at 30 days = deposit Refunded at 70%
Rental stay
If cancelation < 21 Days before date of stay = stay not refunded
If cancelation between 22 days and 30 days before the date of start of stay = deposit refunded at 30%
If cancelation > 30 days before date = 70% refunded deposit
Rent at night
If cancelation on arrival = not refunded
If cancelation between 1 and 7 days before date = refund 30%
If cancelation between 7 days and 30 days before date = refund 50% If cancelation > 30 days before date = full refund
In all cases of cancelation, the processing and management costs (Article 3) will remain with the Provider.
6.3.2 By way of derogation from paragraph 6.3.1, if the cancelation of the stay is justified by the fact that one of the participants is directly or indirectly reached by COVID 19 (infection or contact case), and that this situation would call into question his participation in the stay, the membership of the Ctoutvert Cancelation insurance shall bear the cancelation costs. The explanatory elements of the cancelation insurance C ALL GREEN are present in the website https://www.les-catalpas.com/
6.3.3 By way of derogation from paragraph 6.3.1, in the event that the Customer is obliged to cancel the stay in full because of governmental measures not allowing the participants to move (local confinement, travel ban), even if the campground is able to fulfill its obligation and to receive them, the Provider will issue a credit corresponding to the sums paid by the Client, less the costs of processing and management (article 3) which will remain vested in the Provider.
This non-refundable and non-transferable credit will be valid for 18 months.
ARTICLE 7 - CLIENT LIABILITY
7.1. CIVIL LIABILITY
The Customer housed in a place or accommodation must be insured in civil liability. A certificate of insurance may be requested from the Customer before the beginning of the service.
7.2. ANIMALS
7.3. RULES OF PROCEDURE
A set of rules is posted at the entrance to the establishment and at the reception. The Customer is required to read and respect it.
ARTICLE 8 - LIABILITY OF THE PROVIDER - WARRANTY
The Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any defect of conformity or hidden defect, arising from a defect in the design or realization of the Services ordered.
In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of defects or defects in conformity within a maximum of 15 Days from the provision of the Services.
The Service Provider shall reimburse or rectify or have corrected (to the extent possible) the services found to be defective as soon as possible and no later than 15 days after the Service Provider has established the defect or defect. The refund will be made by credit on the Customer's bank account or by bank check addressed to the Customer.
The Provider's guarantee is limited to the reimbursement of the Services actually paid by the Client and the Provider cannot be considered liable or defaulting for any delay or non-performance resulting from the occurrence of a case of force majeure usually recognized by French jurisprudence.
The Services provided through the Provider's website https://www.les-catalpas.com are in accordance with the regulations in force in France.
ARTICLE 9 - RIGHT OF RETRACTION
Activities relating to the organization and sale of stays or excursions on a specified date or period shall not be subject to the withdrawal period applicable to distance selling.
ARTICLE 10 - PROTECTION OF PERSONAL DATA
The Provider, the author of these, implements processing of personal data which have the legal basis:
● The legitimate interest pursued by the Provider when it pursues the following purposes:
- prospecting
- managing the relationship with its customers and prospects,
- the organization, registration and invitation to events of the Provider,
- processing, execution, prospecting, production, management, monitoring of client requests and records,
- drafting of acts on behalf of its clients.
● Compliance with legal and regulatory obligations when implementing treatment for the purpose of:
- preventing money laundering and terrorist financing and combating corruption,
- invoicing,
- accounting.
The Provider shall keep the data only for the period necessary for the operations for which they were collected and in compliance with the regulations in force.
In this respect, the data of the clients are kept during the duration of the contractual relations increased by 3 years for the purposes of animation and prospecting, without prejudice to the obligations of conservation or the limitation periods.
In the prevention of money laundering and terrorist financing, the data are kept 5 years after the end of the relationship with the Provider. In accounting matters, they shall be kept for 10 years from the close of the accounting year.
The data of the prospects are kept for a period of 3 years if no participation or registration to the events of the Provider has taken place.
The data processed are intended for the authorized persons of the Provider.
Under the conditions laid down in the Data Protection Act and the European Data Protection Regulation, natural persons have the right to access data concerning them, to correct, to question, to limit, to portability, to erase.
The persons concerned by the processing carried out shall also have the right to object at any time, for reasons relating to their particular situation, to the processing of personal data having as its legal basis the legitimate interest of the Provider, as well as the right to object to commercial prospecting.
They also have the right to set general and specific guidelines on how they intend to exercise the above-mentioned rights after their death
- by e-mail to: contact@les-catalpas.com
- or by post to: Guillemot Jean Philippe Camping LES CATALPAS Lieudit LATOUR 47500 FUMEL accompanied by a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website https://www.les-catalpas.com
is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and may constitute an offense of counterfeiting.
In addition, the Provider shall retain ownership of all intellectual property rights in photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Customer) for the provision of the Services to the Customer. The Customer therefore forbids any reproduction or exploitation of such studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Provider who can condition it for a financial consideration.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the transactions resulting therefrom are governed by and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text would be the authentic text in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes which may arise in connection with the purchase and sale transactions concluded under these general conditions of sale, as regards their validity, interpretation, execution, termination, consequences and consequences, and which could not be resolved between the Provider and the customer, shall be submitted to the competent courts under the conditions of ordinary law.
The Customer is informed that he may in any event use, in the event of a dispute, a conventional mediation procedure or any other alternative dispute resolution procedure.
Mediation
In accordance with Article L. 612-1 of the Consumer Code, within one year of making a written complaint, the consumer, subject to Article L.152-2 of the Consumer Code, may submit a request for a friendly resolution by mediation to the
SAS Mediation Solution
222 chemin de la bergerie 01800 Saint Jean de Niost
site: https://www.sasmediationsolution-conso.fr
email: contact@sasmediationsolution-conso.fr
ARTICLE 14 - PRECONTRACTUAL INFORMATION - CUSTOMER ACCEPTANCE
Customer acknowledges that prior to placing its Order, in a readable and understandable manner, Customer has been provided with these Terms and Conditions of Sale and all information and information referred to in Articles L 111-1 to L1111-7 of the Consumer Code, in addition to the information required pursuant to the Order of 22 October 2008 concerning prior consumer information the characteristics of rental accommodation in open-air hotels and in particular:
- The essential features of the Services, taking into account the communication media used and the Services concerned;
- the price of the Services and related fees;
- information regarding the identity of the Provider, its postal, telephone and electronic contact information, and its activities, if they are not relevant;
- information about legal and contractual guarantees and how they are implemented; Digital content functionality and interoperability where applicable
- the possibility of recourse to conventional mediation in the event of a dispute;
- information on termination terms and other important contractual terms.
Ordering by a natural (or legal) person at https://www.les-catalpas.com
Gives full acceptance and acceptance of these Terms and Conditions of Sale, which is expressly recognized by the Customer, who specifically disclaims, inter alia, any conflicting documents that would be unenforceable against the Provider.
Effective 1/1/2021
