Term Of Sale
BOOKING CONDITIONS
The booking becomes effective only with the agreement of the campsite, after receipt of the deposit and after receipt of either the duly completed and signed booking contract, or after acceptance of the term of sale when booking online. Reservations are binding on the campsite, only if the campsite has accepted them, which the campsite is free to do or refuse, depending on availability, and in general, any circumstances likely to hinder the execution of the reservation made. The campsite offers personal and family stays, in the traditional sense, the accommodations are specially designed for this purpose. In some cases, the campsite also offers a professional accommodation. The campsite reserves the right to refuse any reservation that would be contrary to this principle, or that would seek to hijack it. The reservation of a campsite or a rental is made strictly on a personal basis or by an employer on behalf of his employee. Under no circumstances can you sublet or assign your reservation without the campsite's prior consent.
Minors must be accompanied by their parents or legal guardians.
Camping pitch
The basic package includes the pitch for the tent, caravan or camper for 1 or 2 people, access to sanitary facilities and reception facilities.
Cottage rental
The chalets are equipped. The basic package applies from 2 to 6 places depending on the type of chalet. The campsite reserves the right to refuse access to the campsite to groups or families presenting with a number of participants greater than the capacity of the rented accommodation.
BOOKING FEES
The campsite charges an application fee of € 20 per stay. These fees are non-refundable regardless of the booking method.
RATES AND TOURIST TAX
The prices indicated are valid for the current calendar year. They are expressed in euros including taxes.
The amount of the tourist tax is 0.40 € per night and per person of 18 years and over.
The amount of the Eco Tax is 0.40 € per night and per person 18 years and over.
PAYMENT TERMS
For bookings made more than 30 days before the start of the stay, a deposit of 30% of the amount of the booked services must be paid at the time of booking. This deposit will not be refunded. The balance must be paid no later than 30 days before the start date of the camping stay.
For bookings made less than 30 days before the start date of the stay, full payment must be made at the time of booking.
CANCELLATION AND CHANGES
1. Change your booking
Changes to your reservation can be made free of charge, subject to availability at the campsite. In the absence of a written message (e-mail, mail, courier via a booking platform) from you indicating a postponement of your arrival date, the accommodation may be handed over to the rental within 24 hours after the arrival date mentioned on the contract, and you will lose the benefit of your reservation accordingly.
2. Benefits not used
Any stay interrupted, or shortened (late arrival, early departure) of your fact will not give rise to any refund from the campsite La Rivière. It will be your responsibility to take out private cancellation insurance.
3. Camping cancellation
In case of cancellation due to camping, the stay will be fully refunded (less the application fee). However, such cancellation may not give rise to the payment of damages.
4. Cancellation by camper
Cancellation costs can be covered by the stay cancellation guarantee that you have taken care to contract.
YOUR STAY
1. Arrival
The arrival days are variable depending on the period (inquire directly with the campsite).
Rental accommodation: the day of your arrival in the campsite, you will be welcomed from 16:00, the inventory will be made on site on your arrival. At the delivery of the keys of your rental, a deposit of 200 € will be requested as well as a deposit of 90 € for the household. These two guarantees will be returned to you at your departure and after the inventory, if your accommodation is returned without degradation and in perfect cleanliness at your departure.
2. During your stay
It is up to the camper to ensure: the campsite declines all responsibility in case of theft, fire, bad weather, and in case of incident falling under the civil responsibility of the camper. All customers must comply with the rules of procedure. Each camper in title is responsible for the disturbances and nuisances caused by people who stay with him or visit him.
3.Departure
Rental accommodation: on the day of departure indicated on your contract, the rental accommodation must be vacated before 10 am. The accommodation will be made in perfect cleanliness, and the inventory will be checked by both parties. Any broken or damaged object would be at your expense, as well as the restoration of the premises if necessary.
The deposit will be returned to you at the end of your stay after deduction of the compensation withheld for any damage noted by the state of the places of exit. The withholding of the bond does not preclude additional compensation in the event that the charges exceed the amount of the bond. If the departure is made outside the opening hours of the reception and without control on our part, a cleaning package will be charged to you 90 € regardless of the type of rental.
In the event that the accommodation has not been cleaned before your departure, a cleaning package worth €90 including taxes will be requested.
For any delayed departure, you will be charged an additional day at the prevailing night rate.
PET
Pets are allowed in the campsite for a fee payable at the time of booking, except for 1st and 2nd category dogs. A maximum of two animals per cottage or per location is accepted. When allowed, dogs must be kept on a leash at all times. They are not allowed around swimming pools or in buildings. The vaccination record for pets must be current.
DISPUTE
In the event of a dispute and after having referred the customer service of the establishment, any customer of the campsite has the possibility of referring a mediator of consumption, within a maximum period of one year from the date of the written complaint, by LRAR, to the operator.
RESPONSIBILITY OF CAMPING
The customer expressly acknowledges that the campsite cannot be held responsible, due to the communication by its partners or by any third party, for false information that would be mentioned in the brochures or websites of the business partners: presentation photos, qualifiers, activities, recreation, services and operating dates. All photos and texts used in the brochure or on the campsite's website are not contractual. They are indicative only. It may happen that certain activities and facilities proposed by the campsite and indicated in the description in the brochure are deleted, especially for climatic reasons or in case of force majeure as defined by the French courts.
COMPUTING AND FREEDOM
The collection of personal data, their use in order to process orders and build customer files and their dissemination to third parties responsible for the execution and payment of orders, is subject to the consent of the person concerned.
The processing of personal data, which is collected and kept by the seller for the sole purpose of good administration of orders and commercial relations, is the subject of a declaration to the National Commission Informatique et Libertés. Personal data is only kept for a period strictly necessary for the service provided.
The service provider shall only collect and use the data strictly necessary to satisfy the needs and services for which it was collected.
In accordance with the French Data Protection Act, the beneficiary of the service has at all times a right of access, modification, rectification, opposition and deletion of personal data concerning it or limitation of its processing and portability. The person responsible for the processing of this data is our administrative department, who simply write to the address of the campsite with your first and last names and address for any enquiry about this.
The service provider shall include the requirements for the protection of personal data in all its new procedures and service offers.
The service provider shall refrain from disclosing information relating to its client or its property to which it may have had access in the performance of its service.
These data will also not be transferred to a non-EU country.
