These Terms & Conditions set out the rights and obligations of the parties that make up the
booking contract for touring pitches and rental units at our campsite.
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By booking a pitch and/or rental unit at our campsite you acknowledge that you have read and
accepted these Terms & Conditions
We offer touring pitches and holiday units for rent.
These are camping pitches intended for tents, caravans and motorhomes.
The price of your stay is calculated on the basis of an all-in package that covers your pitch rental
and the right for two people to camp on the pitch with either one tent and one vehicle or one
caravan and one additional vehicle or one motorhome. It also includes access to our reception
facilities, toilet and shower blocks, entertainment and activities. Depending on the package you
chose, it may include an electric hook-up and other options where available.
You will need to select one of the following packages:
Standard option: a touring pitch without electricity
Comfort option: our Standard option plus an electric hook-up
Freecamp: our Standard option including accommodation with private toilet and shower
The package options listed above do not include any extra charges for additional campers,
additional vehicles, pets, etc. that may be added to your chosen package.
Our rates include the rental of your chosen accommodation based on the number of people in
your party (in line with the capacity of the unit in question), water, gas and electricity charges (but
not the cost of charging electric and hybrid vehicles), parking for your vehicle and access to our
reception facilities, toilet and shower blocks, entertainment and activities.
Once you have made your booking, you will be asked to pay a security deposit of EUR (220 €).
This deposit is payable on arrival at the site and will be returned to you by post at the end of the
your stay and no later than eight days after your departure. However, we reserve the right to
retain all or part of this deposit in the event of damage to your accommodation and/or its contents
and/or any other campsite equipment. We also reserve the right to deduct the sum of EUR (70 €)
to cover cleaning costs if your accommodation was not cleaned before you left.
The prices indicated include VAT but do not include French tourist tax (or taxe de séjour).
Whether you book a touring pitch or a rental unit, extra charges will be made for additional
people, additional vehicles, additional tents, pets, visitors, etc.
In addition, our prices may vary in line with economic and market conditions. The agreed price
payable by you is the price indicated on your booking confirmation.
Flower Campings applies a dynamic pricing policy. This means that our rates may go up or down
over time.
Partner benefits advantages and special offers cannot be applied retrospectively to confirmed
bookings whether paid for in part or in full.
As a result, different customers may pay different prices for the same holiday. Under no
circumstances will customers paying a higher price be refunded the difference between the price
they have paid and the special offer price.
You can book your stay on our website at https://www.campinglacauxoiseaux.fr/en/ on the Flower
website at www.flowercampings.com or by telephone.
At the time of booking, you will be required to pay:
• a deposit of 30% of the total cost incl. VAT of your stay including the total cost incl. VAT of any
additional services you have booked together with French tourist tax, where applicable;
• our holiday cancellation insurance premium if you have chosen this option.
Your booking does not become binding until you receive our email booking confirmation setting
out the details of your stay.
You will be required to pay the balance of the price of your stay, including the price of any
additional services you have booked including VAT and French tourist tax, where applicable, no
later than 30 days before the start of your stay. If the balance is not paid by this date, your stay
will be deemed cancelled and the cancelation conditions set out below will apply.
Bookings made less than 30 days before your arrival date must be paid for in full unless more
favourable conditions apply. You will be informed should any such conditions apply.
You should be aware that under section L. 221-28 12° of the French Consumer Code (Code de
la consommation), there is no cooling-off period for travel-related products including
accommodation, transport, hospitality and leisure services to be provided on a fixed date or for a
fixed period.
For safety and insurance reasons, the number of occupants on each pitch/in each unit may not
exceed the stated capacity (no more than 1 to 5 people depending on the capacity of the
pitch/unit in question) including infants. If it becomes apparent when you arrive that your party
exceeds the maximum capacity of your pitch/unit, we reserve the right to refuse you access to
the pitch/unit you have booked and we will not refund you the price of your stay.
For safety reasons, and unless otherwise authorised by email prior to your arrival and at your
request, we cannot accept children under the age of 18 unless they are accompanied by their
parents or grandparents for the entire duration of their stay with us.
You can pay for your stay in euros using the following payment methods:
cheque drawn on a French bank, French holiday vouchers, postal and money orders, bank or
credit card.
However, bookings made less than 30 days prior to your arrival date must be paid for by bank or
credit card.
If you arrive at the campsite without booking in advance you will be required to pay for at least
the first night of your stay on arrival. Our reception staff will also ask you how long you intend to
say. The balance of the price must be paid no later than the day before your departure so please
make a note of our reception opening hours. No refund will be given if you leave earlier than
indicated.
Handover of keys
Pitch : Arrival / departure : 12 AM
Accomodation : Arrival 4 PM & Departure 10 AM
We will make every effort to accommodate your preferences depending on availability at the
campsite on the date you arrive but cannot guarantee you a specific touring pitch or rental unit.
If you have any complaints about the cleanliness or general state of your rental unit, you should
inform us within 24 hours of your arrival so that we can take the necessary action. We will not be
able to act on complaints received after this 24-hour period.
We will have cleaned your accommodation before you arrive and you must leave it in the state in
which you found it. If you fail to do this, we reserve the right to deduct cleaning costs from your
security deposit as set out in section 1 of these Terms and Conditions.
If you arrive later or leave earlier than the dates specified on your booking confirmation, you will still have to pay for all of your stay. You will not be able to claim a refund for any time you do not spend at the campsite.
We are happy to accept dogs and cats on site with the exception of category 1 dogs (also known as 'attack dogs') and category 2 dogs (also known as 'guard and defence dogs') within the
meaning of French Law No. 99-5 of 6 January 1999. Dogs must be kept on a lead at all times
when on site. Please respect the campsite by cleaning up after your pets. When you arrive on
site, you will be asked to present your pet's health passport including evidence of any mandatory
vaccinations, in particular an anti-rabies vaccination. You must also be able to show us your pet's
microchip or tattoo certificate and a third-party liability insurance certificate.
NB : Unfortunately, we are unable to accept pets at our Premium acomodation.
Throughout your stay at the campsite you must follow the campsite rules. You will find a copy of these rules on display at reception but we would be pleased to email you a copy of them if you
wish.
You may find that we take photographs and/or videos on the campsite for activity and/or publicity purposes during your stay. These photos/videos may show you or the other people in your party.
When you pay the balance of the price of your stay, we assume that you are also giving us your
consent to use any photos and/or videos in which you or the other people in your party appear
for the purposes set out above and for a period of 10 years. If you do not wish us to use any
photographs or videos in which you or your party appear for these purposes you must notify us in
writing by letter, email or other 'durable medium'.
Some of the services and facilities we offer (e.g. swimming pool, restaurant, activities,
entertainment, etc.) may not be available all year round, in particular due to weather conditions or
other cases of force majeure, and may not operate in all seasons. They may therefore be
temporarily unavailable during all or part of your stay.
We will do everything we can to let you know about any works or alterations that will be carried
out during your stay.
The booking contract will be terminated automatically in case of any one of the following events:
• If you and/or another person in your party repeatedly fail to follow the campsite rules.
Repeated failure means a second failure occurring after you have received an initial warning
by email reminding you to follow the campsite rules. In such a case you must leave your
pitch/unit accommodation within 2 hours of the termination of your booking contract as notified
by email and we will not refund any part of the price of your stay.
• If you fail to arrive at the campsite within 24 hours of your arrival date/time and have not
informed us when you will be arriving and the reason for the delay. We are free to rebook your
pitch/unit at the end of this 24-hour period if we have been unable to contact you using the
contact details you gave us when you booked your holiday. In such a case we will retain any
money you have paid to us and no refund will be made.
You can ask to change the dates and/or details (type of accommodation) of your stay at our
campsite as long as we receive your request by email at least 21 days before your arrival date.
In such a case, you must book another stay at our campsite in the same season as your original
booking subject to availability and at the applicable rates. You may only change your initial
booking once. If you are unable to honour your rearranged booking, your stay will be deemed
cancelled and we will retain any money you have paid to us.
If the price of the rearranged stay is greater than that of the initial booking, you must pay us the
difference no later than 30 days before your rearranged arrival date. Failing this, the rearranged
stay will be deemed cancelled and the terms of cancellation set out above will apply. If the price
of the rearranged stay is lower than that of the initial booking, we will keep the difference in price
as compensation for the loss suffered as a result of the change.
Cancellation by you
If you wish to cancel your booking, you must notify us in writing (email, registered letter with
acknowledgement of receipt, etc.).
• If we receive your email/letter more than 30 days before your arrival date, we will retain your
deposit, the admin charge and any holiday cancellation insurance premium you paid at the
time of booking.
• If we receive your email/letter between the 30th and the 15th day before your arrival date, we
will retain your deposit, the admin charge and any holiday cancellation insurance premium
you paid at the time of booking. We will refund you the balance of the price of your stay in the
form of a credit note that you can use for a future stay at our campsite and which you must
book for the same season as the cancelled stay or the following season. If you booked your
stay less than 30 days before your arrival date, and we receive your cancellation email/letter
15 days or more before this arrival date, we will retain your deposit, the admin charge and any
holiday cancellation insurance premium you paid at the time of booking. We will refund you
the balance in the form of a credit note that you can use for a future stay at our campsite and
which you must book for the same season as the cancelled stay or the following season.
• If we receive your email/letter less than 15 days before your arrival date, we will retain any
money you have paid us.
out our holiday cancellation insurance at the time of booking.
Exceptions to the conditions set out above:
- If you have to cancel because you live in an area which is subject, on your arrival date, to
lockdown measures that prevent residents from travelling in order to avoid the propagation
of Covid-19, we will retain your deposit, the admin charge and any holiday cancellation
insurance premium you paid at the time of booking. We will refund the balance in the form of
a credit note that you can use for a future holiday at our site and which you must book for
the same season as the cancelled stay or the following season. This applies even if we
receive your email/letter less than 15 days before your arrival date.
- If your cancellation is the result of a case of force majeure, that is to say an unforeseeable
and unavoidable event beyond your control, we will refund any money you have paid to us.
If we are forced to cancel a booking that we have already confirmed we will inform you by email as quickly as possible. Any money you have already paid will be refunded to you in full no later than 15 days following notification cancellation.
If you have a complaint about your stay with us, you must make it to us in writing by registered letter with acknowledgement of receipt within 20 days after the end of your stay.
In case of dispute, and where no amicable solution can be found within one month following
receipt of your letter of complaint, you can take your complaint to a consumer ombudsman
service free of charge. You must do this within one year of sending your letter of complaint.
For your convenience, we suggest that you contact the following consumer ombudsman:
- Ombudsman: Centre de médiation de la consommation de Conciliateurs de justice,
- Address: 14 rue saint Jean 75017 Paris
- Website: https://www.cm2c.net/
- Contact details: cm2c@cm2c.net
We will collect and process certain personal data about you when you make your booking and
during your stay with us.
If you make your booking through our website or via www.flowercampings.com, any data
collected before or during booking will be processed in accordance with a confidentiality policy
and terms and conditions that you will be asked to agree to before your booking is confirmed.
We will collect the following personal data when you make a booking by telephone and during
your stay with us:
- the full name of the person making the booking,
- the telephone number from which the booking is made,
- the email address of the person making the booking,
- the dates of birth of the person making the booking and the other people in their party.
This data is collected and processed on the following basis:
- with your consent,
- to fulfil the booking contract between us.
Only Flower Campings (a French simplified share company with capital of EUR 92,500, company
registration RCS Toulouse 492 355 508, registered address Les Espaces de Balma 4-5, 16
avenue Charles de Gaulle, 31130 BALMA, France) has access to the data collected.
The data collected is processed for the following purposes:
- to fulfil the booking contract between us,
- to manage any complaints you may make,
- to manage our customer database,
- for marketing campaigns carried out by us and/or Flower Campings,
- to manage our accounting system.
The data collected is kept for the length of time required for the performance of the booking
contract and for a further five years after the end of your stay unless there is a dispute ongoing at
that time, in which case the data will be kept until such time as the dispute is settled.
Pursuant to French data protection legislation (Loi Informatique et Libertés n° 78-17 du 6 janvier
1978), every individual has the following rights in respect of their personal data: the right of
access, the right to rectification, the right to erasure (also known as the 'right to be forgotten'), the
right to object, the right to restriction of processing and the right to data portability. Individuals
may also give instructions on the way in which their personal data should be stored, erased and
disclosed after their death.
In addition, individuals may object to the processing of their personal data for reasons relating to
their personal situation.
To exercise these rights you should write (registered letter with acknowledgement of receipt) to:
Flower Campings, Les Espaces de Balma 4-5, 16 avenue Charles de Gaulle, 31130 BALMA or
send an email to: contact@flowercampings.com.
Any individual whose data processing rights as set out above are infringed may make a
complaint to the French data processing authority, the Commission nationale de l'informatique et
des libertés or CNIL at https://www.cnil.fr/).
You can also opt out of receiving unsolicited sales calls ('cold calls') by registering with
BLOCTEL, the French telephone preference service, via its website at
https://www.bloctel.gouv.fr/.