GENERAL CONDITIONS OF SALE
Booking of “tourism” accommodation or location by individuals
Contact details of the Service Provider:
Camping Vieux Vallon, SAS with capital of €30,000 registered in the Aubenas Trade and Companies Register under number 832 312 094, whose registered office is located route des Gorges - 07150 Vallon Pont d'Arc – France
Phone: 04.75.88.01.47 / www.campingvieuxvallon.com / campingvieuxvallon07@gmail.com
DEFINITIONS:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: seasonal rental of accommodation or bare site «tourism».
ACCOMMODATION: Tent, caravan, mobile home for leisure and light home for leisure.
ARTICLE 1 - SCOPE
These General Conditions of Sale apply, without restriction or reservation, to any rental of accommodation or bare pitch on the Vieux Vallon campground to non-professional customers («Customers» or «Customer»), on its website www.campingvieuxvallon.com or by telephone, mail or e-mail (emails), or at a place where the Service Provider markets the Services. They do not apply to site rentals for mobile recreational homes (mobile homes) that are the subject of a “recreation” contract.
The main features of the Services are presented on the website www.campingvieuxvallon.com or in written form -paper or electronic- in case of booking by a means other than a remote order.
The Customer is required to read them before any order is placed. The choice and purchase of a Service is the sole responsibility of the Customer.
These General Conditions of Sale apply to the exclusion of all other conditions of the Service Provider, and in particular those applicable for other channels of marketing the Services.
These General Conditions of Sale are accessible at any time on the website and will prevail, if applicable, over any other version or any other contractual document. The version applicable to the Customer is that in force on the website or communicated by the Service Provider on the date of the Order's placing by the Customer.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, the Customer has, at any time, a right of access, rectification, and objection if the processing is not essential to the execution of the order and the stay as well as their consequences, to all his personal data by writing, by post and by justifying his identity, to:
Camping Vieux Vallon
206 chemin du Vieux Vallon
07150 Vallon Pont d'Arc
The Customer declares having read these General Conditions of Sale and having accepted them either by ticking the box provided for this purpose before the implementation of the Online Order procedure, and the general conditions of use of the website www.campingvieuxvallon.com, that is, in case of booking outside the Internet, by any other appropriate means.
ARTICLE 2 – RESERVATIONS
Guests can book their stay by e-mail, through the online booking platform or at the campsite reception.
It is the Customer's responsibility to verify the accuracy of the Order and to immediately report any error to the Service Provider. The Order shall not be considered final until confirmation of acceptance of the Order has been sent to the Customer by the Service Provider, by e-mail or postal mail, or by signing the contract in the event of a booking directly on the premises where the Service Provider markets the Services.
Any Order placed on the website www.campingvieuxvallon.com constitutes the formation of a contract concluded remotely between the Customer and the Service Provider. All Orders are registered and may not be assigned under any circumstances.
ARTICLE 3 – TARIFFS
The Services offered by the Service Provider are provided at the rates in force on the website www.campingvieuxvallon.com, or on any information medium of the Service Provider, when the order is placed by the Customer. Prices are expressed in Euros, excluding taxes and including taxes.
The rates take into account any discounts granted by the Service Provider on the website www.campingvieuxvallon.com or on any information or communication medium.
These rates are firm and non-reviewable during their validity period, as indicated on the website www.campingvieuxvallon.com, in the email or in the written proposal addressed to the Customer. After this period of validity, the offer lapses and the Service Provider is no longer bound by the prices. They do not include processing and management fees, which are charged in addition, under the conditions indicated on the website www.campingvieuxvallon.com or in the information (mail, mail, ...) communicated beforehand to the Customer, and calculated prior to placing the Order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is drawn up by the Seller and delivered to the Customer at the latest at the time of payment of the balance of the price.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality/community of municipalities, is not included in the rates. Its amount is determined per person per day and varies depending on the destination. It is payable upon payment of the Service and is clearly shown on the invoice.
ARTICLE 4 - CONDITIONS FOR PAYMENT
4.1. DOWN PAYMENT
The sums paid in advance are instalments. They constitute an advance on the total price due by the Customer.
A deposit of 30% of the total price of the Services ordered is required when the Customer places the order. It must be settled upon receipt of the final rental agreement and attached to the copy to be returned. It will be deducted from the total order amount.
It will not be subject to any refund by the Service Provider in the event of cancellation of the stay by the Client less than 45 days before the scheduled arrival date (except as provided for in article 6.4 of these general conditions).
The balance of the stay must be paid in full 30 days before the arrival date (under penalty of cancellation of this rental)
4.2. PAYMENTS
Payments made by the Customer will not be considered final until the sums due from the Service Provider have been effectively collected.
In the event of late payment and payment of sums due by the Customer beyond the above deadline, or after the payment date shown on the invoice sent to the Customer, late penalties calculated at the rate of 5% of the amount including taxes of the price of the Services, will be automatically and automatically acquired by the Service Provider, without any formality or prior formal notice.
The delay in payment will result in the immediate payment of all sums due by the Customer, without prejudice to any other action that the Service Provider may be entitled to take against the Customer.
4.3. BREACH OF PAYMENT CONDITIONS
In addition, the Service Provider reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations after formal notice remains without effect.
ARTICLE 5 - PROVISION OF SERVICES
5.1. PROVISION AND USE OF BENEFITS
The accommodation or location may be occupied from 15:00 on the day of arrival and must be vacated by 10:00 on the day of departure.
The balance of the stay must be paid in full 30 days before the arrival date (under penalty of cancellation of this rental).
The accommodation and pitches are provided for a certain number of occupants at the rental and can in no case be occupied by a greater number of people.
Accommodation and pitches will be in the same clean state as on delivery. Otherwise, the tenant will have to pay a lump sum of 60 € for cleaning. Any deterioration of the accommodation or its accessories will give rise to immediate restoration at the tenant's expense. The end-of-lease inventory must be strictly identical to that of the beginning of the lease.
5.2. SECURITY DEPOSIT
For accommodation rentals, a security deposit of 250 € is required from the Customer on the day of the key collection and is returned to him on the day of end of rental, with possible deduction of the costs of restoration.
This guarantee does not constitute a limit of liability.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CLIENT
No reduction will be granted in the case of a delayed arrival, an early departure or a change in the number of people (whether for all or part of the planned stay).
6.1. AMENDMENT
In the event of a change in the dates or the number of persons, the Service Provider shall endeavour to accept as far as possible requests to change the date within the limits of availability, without prejudice to any additional costs; this is in any case a simple obligation of means, as the Service Provider cannot guarantee the availability of a location or accommodation, or of another date; an additional price may be requested in these cases. Any request to decrease the duration of the stay will be considered by the Service Provider as a partial cancellation whose consequences are governed by article 6.3.
6.2. INTERRUPTION
Premature departure may not give rise to any reimbursement by the Service Provider.
6.3. CANCELLATION
In case of cancellation of the Booking by the Customer after its acceptance by the Service Provider less than 45 days before the scheduled date of Booked Rental, for whatever reason except force majeure, the deposit paid to the Booking, as defined in Article 4 - TERMS OF PAYMENT of these General Conditions of Sale shall be automatically vested in the Service Provider as compensation and shall not give rise to any refund.
In all cases of cancellation, the processing and management fees (Article 3) shall remain with the Service Provider.
6.4. PANDEMIC CANCELLATION
6.4.1. In case of total or partial closure of the establishment during the dates of the reserved stay (to which is assimilated to a measure of total or partial prohibition of reception of the public, insofar as the Customer is directly concerned by the application of this measure) Decided by the public authorities, and which is not imputable to the Service Provider, the sums paid in advance by the Client in respect of the booking of the stay will be the subject of a refund within 15 days. The Service Provider may not, however, be required to make additional compensation beyond this refund of the sums already paid for the reservation of the stay.
6.4.2. Notwithstanding the provisions of article 6.3 CANCELLATION, any cancellation of the stay duly justified by the fact that the Client would be affected by COVID-19 (infection) or other infection considered as part of a pandemic, or would be identified as a contact case, And that this situation would call into question his participation in the stay on the scheduled dates will be without severance pay.
Any processing and management fees as provided for in the general conditions will remain with the Service Provider. In all cases, the Customer must absolutely justify the event making him eligible for this right to cancellation.
6.4.3. By way of derogation from the provisions of article 6.3 CANCELLATION, in the event that the Client is obliged to cancel the entire stay due to government measures not allowing participants to travel (general or local confinement, prohibition of movement, closure of borders), even though the campground is able to fulfil its obligation and welcome the Customers, the Service Provider will issue a credit note corresponding to the sums paid by the Customer, less the processing and management fees (Article 3) which will remain with the Service Provider. This credit note, non-refundable and non-transferable, will be valid for 18 months.
6.4.4 - In the event that the Customer takes out specific insurance covering the risks listed in article 6.4.2 or in article 6.4.3, the insurance indemnities received by the Customer will be deducted from the amount of the refund.
ARTICLE 7 - OBLIGATIONS OF THE CLIENT
7.1. LIABILITY INSURANCE
The Customer hosted on a site or in an accommodation must be insured in civil liability. An insurance certificate may be requested from the Client before the start of the service.
7.2. ANIMALS
Pets are accepted, under the responsibility of their owners.
They are accepted by means of the packages available from the Service Provider and payable on site.
7.3. RULES OF PROCEDURE
Internal rules are posted at the entrance of the establishment and at the reception. The Customer is required to read and respect them. It is available on request.
ARTICLE 8 - OBLIGATIONS OF THE SERVICE PROVIDER – GUARANTEE
The Service Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any non-conformity or hidden defect, arising from a failure to design or perform the Services ordered.
In order to assert its rights, the Customer must inform the Service Provider, in writing, of the existence of defects or non-conformities within a maximum period of 15 days from the provision of the Services.
The Service Provider shall reimburse or rectify or have rectified (as far as possible) services deemed defective as soon as possible and at the latest within 15 days of the Service Provider's finding of the defect or defect. The refund will be made by credit to the Customer's bank account or by bank cheque addressed to the Customer.
The Service Provider's guarantee is limited to the reimbursement of the Services actually paid by the Customer. The Service Provider may not be held liable or defaulting for any delay or non-performance following the occurrence of a case of force majeure usually recognized by French jurisprudence.
The Services provided through the Service Provider's website www.campingvieuxvallon.com comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF RETRACTION
Activities related to the organization and sale of stays or excursions on a specified date or a specified period shall not be subject to the withdrawal period applicable to distance selling and off-premises, in accordance with the provisions of Article L221-28 of the Consumer Code.
ARTICLE 10 – PROTECTION OF PERSONAL DATA
The Service Provider, who is the author of this document, implements processing of personal data based on:
● Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- managing the relationship with its customers and prospects,
- organisation, registration and invitation to events of the Service Provider,
- processing, execution, prospecting, production, management, follow-up of customer requests and files,
- drafting documents on behalf of its clients.
● Or compliance with legal and regulatory obligations when it implements a processing intended to:
- the prevention of money laundering and terrorist financing and the fight against corruption,
- invoicing,
- accounting.
The Service Provider only keeps the data for the period necessary for the operations for which it was collected and in compliance with the regulations in force.
In this respect, customer data are kept for the duration of the contractual relations plus 3 years for the purpose of animation and prospecting, without prejudice to the retention obligations or limitation periods.
As regards the prevention of money laundering and terrorist financing, the data are kept 5 years after the end of the relations with the Service Provider. In accounting matters, they are kept for 10 years from the end of the accounting year.
The data of prospects are kept for a period of 3 years if no participation or registration in the Service Provider's events has taken place. The data processed are intended for authorised persons of the Service Provider.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, natural persons have a right of access to their data, rectification, interrogation, limitation, portability and erasure.
The persons concerned by the processing carried out also have a right to object at any time, for reasons relating to their particular situation, to the processing of personal data having as a legal basis the legitimate interest of the Service Provider, and a right to object to commercial prospecting.
They also have the right to define general and specific directives defining the manner in which they intend to have the above rights exercised after their death
- by email to: campingvieuxvallon07@gmail.com
- or by post to the following address: Camping Vieux Vallon, route des Gorges, 07150 Vallon Pont d'Arc with a copy of a signed identity document.
The persons concerned have the right to lodge a complaint with the CNIL.
ARTICLE 11 - INTELLECTUAL PROPERTY
The content of the website www.campingvieuxvallon.com is the property of the Service Provider and its partners and is protected by French and international intellectual property laws.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and may constitute a crime of counterfeiting.
In addition, the Service Provider remains the owner of all intellectual property rights in photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the Client's request) for the purpose of providing the Services to the Client. The Customer therefore prohibits any reproduction or exploitation of said studies, designs, models and prototypes, etc., without the express, written and prior authorization of the Service Provider which may condition it to a financial consideration.
The same applies to names, logos or more broadly any graphic representation or text belonging to or used by the Service Provider.
ARTICLE 12 - APPLICABLE LAW – LANGUAGE
These General Conditions of Sale and the operations resulting therefrom are governed and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authentic in the event of a dispute.
ARTICLE 13 – DISPUTES
All disputes to which the purchase and sale transactions concluded under these general conditions of sale may give rise, concerning their validity, their interpretation, their performance, their termination, consequences and consequences, which could not have been resolved between the Service Provider and the Client, will be submitted to the competent courts under the conditions of ordinary law.
The Client is informed that it may in any case resort, in the event of a dispute, to a conventional mediation procedure or to any other alternative dispute resolution method.
In particular, he may have recourse free of charge to the following Consumer Ombudsman:
Center of Consumer Mediation of Conciliators of Justice.
14 rue saint jean 75017 Paris
https://www.cm2c.net
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - ACCEPTANCE OF THE CUSTOMER
The Customer acknowledges having had communication, prior to the placing of his Order, in a legible and understandable way, of these General Conditions of Sale and of all the information and information referred to in articles L 111-1 to L111-7 of the Consumer Code, in addition to the information required pursuant to the Order of 22 October 2008 on the prior information of the consumer on the characteristics of rental accommodation in open-air hotels and in particular:
- the essential characteristics of the Services, taking into account the communication medium used and the Services concerned;
- the price of the Services and related fees;
- information relating to the identity of the Service Provider, its postal, telephone and electronic contact details, and its activities, if they do not appear in the context;
- information on legal and contractual guarantees and their implementation procedures; the functionality of digital content and, where applicable, its interoperability;
- the possibility of recourse to conventional mediation in case of dispute;
- information relating to, the terms of termination and other important contractual terms.
The fact that a natural (or legal) person orders on the website www.campingvieuxvallon.com implies full acceptance and acceptance of these General Conditions of Sale, which is expressly recognized by the Customer, who waives, in particular, to rely on any contradictory document, which would be unenforceable to the Service Provider.
