In order to become eligible to use the services provided by Camping La Pinède en Provence, we request that you read the following general conditions carefully. These conditions govern the sale of holidays, and take effect from the moment the order is made. By reserving a holiday, you agree to comply fully with our general conditions.
BOOKING CONDITIONS
• The reservation becomes effective solely with the agreement of the Campsite, upon receipt of the deposit and either upon receipt of the booking contract duly completed and signed, or upon your agreeing to the general conditions of sale when booking on-line.
• Camping La Pinède en Provence is not bound by bookings unless Camping La Pinède en Provence has accepted them. Camping La Pinède en Provence is free to accept or to refuse bookings, depending on availability, and, in general, depending on any circumstance that is likely to be prejudicial to the execution of the booking made. Camping La Pinède en Provence offers family holidays, in the traditional sense, and the accommodation has been specially designed to this effect. Camping La Pinède en Provence reserves the right to refuse any booking that might contravene or attempt to pervert this principle. • Booking of camping pitches or rented accommodation is made strictly on a personal basis. You may not under any circumstances sub-let or transfer your reservation without the prior consent of the Campsite. • Minors must be accompanied by their parents or legal guardians.
Camping pitches
• The basic package includes the pitch for the tent, caravan or camper for 1 or 2 people, access to the toilet blocks and to the residential facilities.
Renting
• The rental accommodation includes equipment. The basic package is from 2 to 6 places, depending on the type of accommodation.
• Camping La Pinède en Provence campsite reserve the right to deny access to the Campsite to groups or families whose number exceeds the capacity of the accommodation rented.
PRICES AND TOURIST TAX
• The prices indicated are effective for the 2011 season. They are for one night and are quoted in euros, including VAT (see the first page of the price list for what is included in our prices).
• The tourist tax varies according to the local council (see Campsite
Price-List pages).
CONDITIONS OF PAYMENT
• For bookings made over 30 days before the start of the holiday, a deposit of 25% of the total price of the facilities reserved must be paid to the Campsite at the time of booking. The balance must be paid to the Campsite, at the latest, by 30 days before the start of the holiday.
• For bookings made less than 30 days before the date of the start of the holiday, payment must be made in full at the time of booking with the Campsite.
CANCELLATION AND ALTERATIONS
1. Booking alterations
• Alterations to your booking may be made at no cost, subject to availability in the same Camping La Pinède en Provence.
• In the absence of any notification from you regarding a change of arrival date, the accommodation may be made available for sale again 24 hours after the arrival date specified on the contract, and you will consequently forfeit your booking.
2. Unused facilities
Any stay that is interrupted or cut short (late arrival, early departure) by you shall not give rise to reimbursement.
3. Cancellation by Camping La Pinède en Provence
In the event of cancellation by Camping La Pinède en Provence, except in the case of force majeure, the stay will be reimbursed in full. This cancellation shall nevertheless not incur the payment of damages and interest.
4. Cancellation by the camper
Any cancellation of a booking must be made in writing (recorded delivery) to your Camping La Pinède en Provence. Reimbursement of sums paid shall take place after deduction of the amounts specified below.
If the cancellation occurs:
• Over 30 days before the start of the stay: the prepaid deposit shall be retained by the Campsite.
• Less than 30 days before the start of the stay: the total cost of the stay shall be retained by the Campsite.
YOUR STAY
1. Arrival
• Days of arrival vary according to the Campsites or periods (refer to particular conditions of each Campsite).
• Rental accommodation: On the day of your arrival in the Campsite, you may check in from 3:00 pm,
RENT DEPOSIT:
The Management requests that the day of the arrival, the client gives a deposit of 270 € to cover material damage or loss. This rent deposit will be returned to the client following the inventory made on the day of departure by the Management on the condition that no damage has been made, and no equipment is deteriorated or lost.
CLEANING DEPOSIT:
The Management requests that the day of the arrival, the client gives a cleaning deposit of 70 euros. This deposit will be returned to the client on the day of departure by the Management on the condition that the Mobile Home or the Chalet is in a reasonably clean condition. Otherwise, the Management shall use such deposit to have the Mobile Home or the Chalet cleaned.
2. During your stay
It is the camper's responsibility to take out insurance: the Campsite accepts no responsibility in the event of theft, fire, bad weather, etc., or in the event of any incident concerning the civil responsibility of the camper. All clients must comply with the provisions of the internal regulations. Each named tenant is responsible for disturbances and nuisance caused by persons staying with or visiting him.
3. Departure
• Rental accommodation: On the day of departure specified in your contract, the accommodation must be vacated before 10:00 am. The accommodation shall be left perfectly clean, and the inventory may be checked. Any breakage or damage shall be payable by you, along with any repairs to the premises, if that should prove necessary. At the end of your stay, the deposit shall be refunded to you after deduction of compensation retained, on production of supporting invoices, against possible damage ascertained during the departure inventory. The retention of the deposit does not preclude additional compensation in the event of the expenses being greater than the amount of the deposit.
• For any delayed departure, you may be charged for an additional day at the price applicable for that night.
PETS
Pets – apart from Category 1 and 2 dogs (dangerous) – are admitted for free. When admitted, they must be kept on a lead at all times. They are prohibited from swimming-pool areas, in food shops, and in the buildings. Dogs' and cats' vaccination certificates must be up to date.
LAWSUITS
In the event of any dispute, competence is assigned to the campsite's local court. Any potential complaint concerning non-compliance of facilities with regard to contractual obligations must be notifi ed in writing (recorded delivery) to Camping La Pinède en Provence within 30 days of the end of the stay.
CAMPING LA PINÈDE EN PROVENCE'S RESPONSIBILITY
The client acknowledges that Camping La Pinède en Provence may not be held responsible for any false information supplied by its partners or by any third party that might be specified in the Camping La Pinède en Provence brochure or on its website, concerning the residential premises, and particularly its photographs, descriptions, activities, leisure activities, services and dates of operation. All photographs and text used in the brochure or on the Campsite website are non contractual. They are for information purposes only. Certain activities and facilities offered by the Campsite and specified in the brochure description may be cancelled, particularly when due to adverse weather conditions or force majeure, as defined by French law.
DATA PROCESSING AND LIBERTIES
The information that you provide us with at the time of your booking will not be transmitted to any third party. Camping La Pinède en Provence shall treat this information as confidential. It shall be used solely by the Camping La Pinède en Provence internal services, for processing your order and to reinforce and personalise communication and the services offered to the Camping La Pinède en Provence clients concerning your centres of interest. In accordance with the data protection law of 6 January 1978, you have the right to access, rectify and challenge personal data concerning you. To this purpose, you simply need to write to us at the following address, indicating your surname, first name, and address: CAMPING LA PINÈDE EN PROVENCE
Les Massanes
F – 84430 MONDRAGON
