GENERAL CONDITIONS OF SALE
The purpose of these GTCS is to define the rights and obligations of the parties in the context of the rental of camping pitches and/or rental accommodation at our campsite.
By reserving a pitch and/or accommodation at our campsite, you acknowledge that you have read and accepted these terms and conditions.
1/ Services & Rates
We offer bare pitches and rental accommodation.
Bare pitches
This is a bare pitch for your tent, caravan or motor home.
The price of your stay is calculated on basis of a package that includes the rental of pitch, possibility 1 or 2 people to stay there, the possibility to pitch 1 tent, 1 caravan or 1 camper van, electricity or not, depending on the package chosen, 1 vehicle in addition to tent or caravan and access to the reception facilities, entertainment and sanitary facilities.
•Nature package: 1 pitch of around 90 m², for 1/2 people, 1 camper van or 1 car with a tent or caravan.
•Comfort package: 1 pitch of approx. 90/100 m², for 1/2 people, 1 camper van or 1 car with a tent or caravan.+ electricity 10 amps
•Grand Confort package: 1 pitch of approx. 100/120m², for 1/2 people1 camper van or 1 car with a tent or caravan+ 10 amp electricity + Pergola.
•Privilege package: 1 pitch of approx. 90/200m², for 1/2 people, 1 camper van or 1 car with a tent or caravan.+ 10 amp electricity+ riverside or riverside + Pergola.
•Rental accommodation
Our prices include accommodation hire based on the number of people (depending on the capacity of the accommodation), water, gas and electricity charges (excluding recharging the battery of an electric or hybrid vehicle), parking one vehicle, access reception facilities, entertainment and sanitary facilities.
A security deposit of 220€ will be required upon reservation OR arrival. This will be returned to you or destroyed at the end of your stay, at the latest within 15 days of your departure. However, we reserve the right keep part or all of it in the event of damage to the accommodation and/or its contents and/or equipment on the campsite. We also reserve the right deduct a cleaning charge of 80€ if the cleaning has not been carried out on departure.
Common provisions: The prices indicated are in euros, including VAT at the rate in force at the time of publication. They correspond to one night. They do not include tourist tax. An eco-participation fee of €0.40/night will be charged to each person over the age of 7 to help with waste disposal during your stay.
Our prices are subject to change according to economic and commercial conditions. The contractual price, payable by you, is that shown on your booking confirmation.
Camping le Pont du Tarn applies dynamic pricing. As a result, prices may rise or fall.
Partner benefits and promotions cannot be applied to a confirmed booking, whether already paid for in full or in part; they are not retroactive under any circumstances.
It is therefore possible for customers to have paid different prices for the same holiday. Under no circumstances will customers who have paid the highest price be entitled to a refund of the difference between the price they paid and the promotional price.
2/ Booking conditions for pitches and accommodation
How to book :
You can make a reservation on our website: www.camping-florac.com by e-mail or by telephone. All booking requests must be accompanied by :
-Payment of a 30% deposit covering the cost of your stay, including the price of services booked inclusive of tax and, if applicable, the tourist tax and eco-tax.
-15 administration fee.
-Cancellation insurance premium (if applicable).
A booking is not binding until you have received written confirmation of your booking by e-mail, summarising all the information relating to your stay.
The balance of the price of the stay, including the price of the services booked (all taxes included) and, if applicable, the tourist tax, as well as the eco-participation, must be paid no later than 30 days before the start of the stay.
If the balance is not paid within the above-mentioned period, the holiday will be considered cancelled and our cancellation conditions described below will apply.
If, for any reason whatsoever, the balance of the stay has not been paid within the period specified, and in the event of cancellation on your part, the balance will remain due and must be paid by any means at your convenience.
Pitches and accommodation are allocated on a first-come, first-served basis, subject to availability. In the event of a specific request, taking into account your preferences and our availability, we will do our best to accommodate you (preferential pitch option, costing €30 per stay and per pitch). However, if this preference cannot be met, the supplement will be refunded.
No right of withdrawal
Under article L. 221-28 12° of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services provided on a specific date or at a specific time.
Maximum capacity
For safety and insurance reasons, the number of occupants may not exceed the capacity of the type of accommodation or pitch reserved, including newborn babies. If, on your arrival, we find that the maximum capacity of the accommodation or pitch reserved has been exceeded, we reserve the right to refuse you access to the accommodation or pitch reserved, without refund of the price of your stay.
Clientele - Minors :
For safety reasons, minors who are not accompanied by their legal guardians throughout their stay are not admitted.
3/ Terms of payment
You can pay for your booking or your stay using the following methods of payment: Bank card, bank cheque, e-holiday cheque, cash, holiday cheque, bank transfer, Sofort, Ideal, Bancontact.
However, by way of derogation, bookings made less than 30 days before the start of the holiday must be paid for exclusively by credit card. The amount paid in holiday vouchers cannot be reimbursed in accordance with article L.112-14 I. of the French Monetary and Financial Code.
If payment in several instalments by FLOA is possible: Our financial partner FLOA offers payment solutions for your purchases of goods and/or services, in 4 instalments by bank card. These payment solutions are reserved for private individuals (over 18 years of age) residing in France, holding a Visa or MasterCard bank card with a validity date corresponding to the duration of the refund.
FLOA, RCS Bordeaux 434 130 423, whose registered office is at Immeuble G7 - 71 Rue Lucien Faure, Bordeaux (33300), is subject to supervision by the Autorité de Contrôle Prudentiel et de Résolution (ACPR), 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09, and is registered with the ORIAS under number 07 028 160 (www.orias.fr). FLOA reserves the right to accept or refuse your application for finance; you have a statutory cooling-off period of 14 days. To find out more, click here: https://www.floabank.fr/conditions-generales-paiement- plusieurs-fois
FLOA is the sole decision-maker as to whether or not applications are accepted, and under no circumstances is Flower and/or the Campsite aware of the reasons for any refusal. A loan commits you and must be repaid. Check your ability to repay before committing yourself.
Visiting customers :
If you are staying on a pitch without a reservation, you must pay for at least the first night on arrival. You are also responsible for informing reception of the desired or extended length of stay. The balance must be paid the day before your arrival at the latest.
You must therefore take into account the opening hours of reception. In the event of advance payment and early departure, no refund will be made.
4/ Stay
Handing over the keys
Rented accommodation: arrival from 4.00 pm - departure before 10.00 am.
Your wishes for a specific pitch or accommodation on the campsite can only be met if we are able to accommodate you when you arrive. Any dissatisfaction regarding the state of cleanliness and/or the general condition of the accommodation must be notified in writing no later than 24 hours after arrival, so that we can remedy the situation.
No complaint will be accepted more than 24 hours after the day of arrival.
Your accommodation must be left in the same condition as when you left; in particular, you must have cleaned it yourself.
If you fail to do so, the campsite reserves the right to deduct the cleaning costs from your security deposit in application of Article 1 of these Conditions and the Special Conditions.
Pitches: arrival from 12.00 pm - departure before 12.00 pm
Late arrival and early departure
In the event of late arrival or early departure in relation to the dates stated on your booking confirmation, the full amount of your stay will be due.
You will not be entitled to any reimbursement for any part of your stay not taken. If you have informed the campsite of your late arrival, we will agree a time. Otherwise, within 12 hours, the campsite will dispose of the pitch or accommodation.
Animals
Pets, with the exception of category 1 and 2 dogs, are allowed on our campsite for a fee payable when you make your reservation or on arrival.
They must be kept on a lead at all times. Under no circumstances may their presence cause a nuisance to neighbours (noise, hygiene, smell, etc.), and they are strictly forbidden in the vicinity of swimming pools. Please bring your pet's up-to-date health record and proof of vaccinations.
Rules of procedure :
Throughout your stay, you must comply with the campsite rules and regulations, a copy of which is displayed at reception. We will be happy to send you a copy by e-mail on request.
Electric vehicles :
The electrical installations in our mobile homes and at the electricity points are not suitable for recharging electric vehicles. It is therefore strictly forbidden to connect an electric or hybrid vehicle to the electrical installations of the mobile home or pitches. In the event of infringement of this provision, the customer will be held responsible for
any material or immaterial damage (short-circuit, fire, etc.) caused by the connection to the campsite and/or third parties.
At the entrance to the campsite, there are two sockets suitable for recharging electric or hybrid vehicles, which can be activated at reception (fee payable).
- Unavailability of certain services
The services and facilities we offer (swimming pool, restaurant, activities, entertainment, etc.) may not be available all year round, particularly for climatic reasons or in cases of force majeure, or may not operate at all times of the year. They may therefore be temporarily unavailable during all or part of your stay.
The campsite will do its best to inform you of any work or improvements carried out during your stay.
Cancellation of the reservation contract if you are at fault
The reservation contract will be automatically terminated in the event of any of the following events:
-In the event of repeated non-compliance, i.e. repeated non-compliance by you and/or those accompanying you with our house rules, following a formal notice to comply sent by e-mail. In this case, you must leave your accommodation or pitch within 2 hours of the termination of your contract, which will be notified to you by e-mail.
We will not refund any price.
-If you do not arrive at the campsite within 12 hours of the start of your stay and do not provide us with proof of your arrival and/or any further information, we will dispose of your accommodation at the end of the 12-hour period referred to above.
Where applicable, we will retain all sums paid by you and no refund will be made.
5/ Change of stay
You may request to change the dates and/or type of accommodation for your stay at our campsite, provided that your request is received by e-mail at least 21 days before the original date of arrival.
However, you will have to book a new stay at our campsite during the same season as the one in which the initial stay was planned, subject to availability and current prices. Your initial stay may not be changed more than once. If you are unable to honour the stay substituted for the initial stay, it will be considered cancelled; the sums paid will not be reimbursed.
If the price of the substituted holiday is higher than that of the original holiday, you must pay the difference. Failing this, the substituted holiday is considered to be cancelled and our cancellation conditions described below will apply. If the price of the substituted holiday is lower than the price of the original holiday, we will retain the difference in price as compensation for the loss resulting from the change to the holiday.
Any request to increase the length of your stay will be subject to availability and current rates.
6/ Cancellation of stay
Cancellation by you
Any cancellation must be notified to us by any written means on a durable medium (by e-mail, registered post with acknowledgement of receipt, etc.).
-If your e-mail/courier is sent more than 30 days before your arrival, the deposit paid, the booking fee paid and, if applicable, the amount paid for cancellation insurance will be retained by the campsite.
-If your letter of cancellation is received between the 30th and 15th day before your arrival date, the deposit and booking fee paid at the time of booking and, if applicable, the cancellation insurance paid at the time of booking will be retained by the campsite; the balance of the price of the stay will be credited towards a future stay at the campsite, which must be booked within one year of the date of stay. If you have booked your stay less than 30 days before the date of your arrival, and your cancellation letter is presented 15 days or more before this date, the sums corresponding to the amount of the deposit, the booking fees and the contribution linked to any cancellation insurance taken out, as referred to in article 2 of these GTC, will be retained by the campsite; the remainder will be the subject of a credit note to be used against a future stay at the campsite, which must be booked during the same season as the cancelled stay or during the following season.
-If your letter is presented less than 15 days before the date of your arrival, all sums paid to the campsite will be forfeited.
To obtain any compensation, we advise you to take out cancellation or interruption of stay insurance when you book.
Cancellation by the campsite
If we have to cancel a booking that we have confirmed, we will notify you by e-mail as soon as possible; the sums paid will be refunded in full.
Cancellation insurance
Our prices do not include travel insurance. This is optional and may be offered in the special conditions.
7/ Complaints - Disputes
Any complaint relating to a stay must be made in writing and sent to us by registered letter with acknowledgement of receipt, within 20 days of the end of the stay.
In the event of a dispute and if no amicable solution is found within one month of receipt of the aforementioned letter of complaint, you may have recourse free of charge to a consumer ombudsman, provided you refer the matter to him within one year of sending your letter of complaint.
By default, we suggest you contact the following consumer ombudsman:
-Ombudsman's organisation :
-CM2C
-(Centre for consumer mediation of justice conciliators)
-14, rue Saint-Jean
-75017 Paris
- Tel.: 06 09 20 48 86
8/ Personal data
When you make a reservation or during your stay, some of your personal data may be collected and processed by us.
When a booking is made via our website, the methods for processing the data collected prior to or at the same time as the booking are set out in the privacy policy or general terms and conditions of sale that you accept before confirming your booking.
The following personal data is collected when you make a reservation by telephone or during your stay:
Surname and first name of the person making the reservation,
-Booking telephone number,5
-Email address of the person making the reservation
-Date of birth of the person making the reservation and of accompanying persons
This data is collected and processed on the following basis:
-Your consent,
-The need to enable the performance of a reservation contract concluded between us.
No-one other than us has access to the data collected.
The data collected is processed for the following purposes:
-The performance of a reservation contract concluded between us,
-Handling any complaints you may have,
-Maintaining our customer database,
-Commercial prospecting by us and/or Flower,
-Managing our accounts.
The data collected will be kept for 5 years following the end of the stay for the other data, except in the event of a dispute that has not been settled by the end of this period, in which case the data will be kept until the end of the dispute. Video surveillance images are kept for 1 month.
We draw your attention to the fact that if you ask to pay for your order of goods and/or services by means of FLOA payment solutions, your personal data will be transmitted to FLOA for the purposes of studying your request for financing, managing your credit agreement and, where applicable, debt collection. For more information, click here
: https://www.floabank.fr/politique-confidentialite
Image rights: The campsite may take photographs and publish them on its media. Personal authorisation is given by accepting these General Terms and Conditions of Sale.
In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, all individuals have the following rights with regard to their personal data: right of access, right of rectification, right to erasure (right to be forgotten), right of opposition, right to limit processing, right to portability. Individuals may also define directives relating to the storage, deletion and communication of their personal data after their death. Each person may, on grounds relating to his or her particular situation, object to the processing of data concerning him or her.
To exercise these rights, letters should be sent to the following e-mail address: contact@camping-florac.com
Anyone who has suffered a breach of any of the above rights may lodge a complaint with the CNIL (https://www.cnil.fr/).
