Flower Campings General Terms and Conditions
The purpose of these General Terms and Conditions is to define the rights and obligations of the parties in connection with the rental of camping pitches and/or rental accommodation at the campsites in the Flower network.
By reserving a pitch and/or accommodation at a campsite in the Flower network, you acknowledge that you have read and accepted these General Terms and Conditions.
When confirming your reservation, you also acknowledge having read and accepted the Special Conditions specific to each campsite.
1/ Services - Prices
We offer the rental of bare pitches and accommodation.
➢ Bare pitch
This is a bare pitch for your tent, caravan or motorhome.
The price of your stay is calculated from a fixed price that necessarily includes the rental of the pitch, the capacity for 2 people to stay there, the possibility to pitch 1 tent with 1 vehicle, OR 1 caravan with an additional vehicle OR 1 motorhome; and access to reception facilities, entertainment and sanitary facilities, and, depending on the package chosen, a connection to the electricity network, or other options. The use of branches and electrical accessories is in line with the camping regulations.
When placing the order, you must select one of the following packages:
Nature Package: Package including a pitch without electricity
Comfort Package: Nature Package with electricity
Privilege Package: Comfort Package + [services to be specified by the campsite]
Freecamp Package: Comfort or Privilege Package including a pitch equipped with private toilets and showers
Additional costs (additional people, extra vehicles, pets, etc.) are not included in the above-mentioned packages and will be added to the total.
➢ Rental accommodation
Our prices include the rental of accommodation according to the number of guests (depending on the capacity of the accommodation), water, gas and electricity charges (excluding recharging the battery of an electric or hybrid vehicle), vehicle parking, access to reception facilities, entertainment and sanitary facilities.
A security deposit, the amount and terms of payment of which will be defined in the Special Conditions, will be requested from you following your reservation OR upon your arrival and will be returned to you at the end of your stay and, at the latest, within a week from the date of your departure by post. However, we reserve the right to keep part or all of the deposit in the event of damage to the accommodation and/or its contents and/or equipment on the campsite.
➢ Standard conditions
The prices indicated are expressed in € and include VAT but exclude tourist tax.
Whatever the formula adopted (bare pitch or rental accommodation), additional costs will be charged for extra people, additional vehicles, additional tents, animals, visitors, etc.
Our prices are also subject to change depending on current economic and commercial conditions. The final contractual price, payable by you, is the amount shown on your booking confirmation.
Flower Campings applies dynamic pricing. As a result, prices are subject to change at any time.
“Partner” benefits and promotions cannot be applied to a reservation that has been confirmed, whether it has already been paid for in whole or in part; they are in no way retroactive.
It is, therefore, possible that customers may have paid different prices for the same stay. Customers who have paid the highest price, under no circumstances, will not be entitled to a refund of the difference between the price they paid and the promotional price.
The tourist tax, collected on behalf of the municipalities, is not included in the rates. Its amount is determined per person and per night and varies depending on the destination. It may be collected on site, depending on the municipality.
2/ Booking conditions
1. Booking methods
You can make a reservation at www.flowercampings.com, by telephone or directly on the specific campsite's website.
All reservation requests must be accompanied by the following:
• payment of a deposit of 30% of the total cost of your stay, including VAT. This includes the price of the services reserved and, if applicable, tourist tax. However, the campsite may apply a different amount, which will be specified in the Special Conditions,
• payment of administration fees, the amount of which will be specified in the Special Conditions of each campsite,
• the payment of cancellation insurance, if this option is chosen.
The reservation made has no contractual value until the receipt of a written reservation confirmation by email, which summarises all the information relating to your stay.
The balance of the price of the stay, including the price of the services reserved and VAT and, if applicable, tourist tax, is to be paid no later than 30 days before the start of the stay. In the event that the balance is not paid within the aforementioned period, the stay is considered cancelled, and our cancellation conditions described below apply.
Any reservation made less than 30 days before the arrival date must be paid in full at the time of booking. If there are exceptional conditions in place, you will be informed of these.
• No right of withdrawal
According to Article L. 221-28 12° of the Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services, which must be provided on a determined date or within a determined period.
• Maximum capacity
For security and insurance reasons, the number of occupants cannot exceed the capacity provided for by the type of accommodation or reserved pitch, including newborns. Upon your arrival, if we notice that the maximum capacity of the accommodation or the reserved pitch has been exceeded, we reserve the right to refuse you access to the accommodation or the reserved pitch without offering a refund.
• Clients - Minors
Minor children remain under the full responsibility of their parents and/or accompanying guardians for the duration of their stay. Flower campsites will only be able to book a stay for a minor if the child is under the responsibility of an accompanying adult or their legal representative.
3/ Methods of payment
• Accepted methods of payment
You can pay for your booking or holiday in euros using the following methods of payment:
Bank cheque, holiday voucher, connect holiday voucher, cash, credit card, bank transfer, sofort, ideal, bancontact, giropay, unionpay.
However, by way of exception, bookings made less than 30 days before the start of the holiday must be paid for exclusively by credit card.
1. Clients without a reservation
For stays on pitches without reservation (passage), you must, on arrival, pay the price of at least the first night. You are also responsible for informing reception of the desired or extended length of stay. The balance is to be paid no later than the day before departure; therefore, you must take into account the opening hours of the reception.
No refunds will be offered in the event of early departure on your part.
4/ The stay
• Delivery of keys
The arrival and departure times are specified in the Special Conditions of each campsite.
Your request for a specific location within the campsite can only be satisfied if the reception at the campsite deems it possible on your arrival.
Any dissatisfaction concerning the state of cleanliness and/or the general condition of the rental must be notified in writing no later than 24 hours after arrival in order to allow time for it to be remedied.
No complaint will be accepted if more than 24 hours have passed after the day of arrival.
Your accommodation must be restored to its original state when you leave; in particular, you are responsible for the cleaning. Failing this, the campsite reserves the right to charge the cleaning costs to your security deposit, pursuant to Article 1 of these Conditions and the Special Conditions.
• Late arrival and early departure
In the event of late arrival or early departure, in relation to the dates and times mentioned on your booking confirmation, the price of the entire stay will remain unaltered. You will not be able to claim any refund for the part of the stay not taken.
1. Animals
Pets are accepted in certain sites, subject to a fee to be paid on arrival, if applicable. You are advised to contact the concerned establishment directly to ensure that pets are accepted there, as well as to learn the conditions of their presence if it is not mentioned in the Special Conditions. Their presence can, in no way, cause an inconvenience to the other guests (noise, hygiene, smell, etc.), and they are strictly forbidden in the vicinity of swimming pools. Dangerous or aggressive animals (categories 1 and 2), as well as exotic pets, are not accepted. We thank you for bringing the animal's up-to-date health records and proof of vaccinations.
➢ Electric vehicles
The electrical installations in our mobile homes are not suitable for recharging electric vehicles. Therefore, for your safety, it is strictly forbidden to connect an electric or hybrid vehicle to the mobile home's electrical installations. In the event of infringement of this provision, the customer will be held responsible for any damage (short-circuit, fire, etc.), material or immaterial, caused by the connection, to the campsite and/or third parties.
• Rules of procedure
Throughout your stay, you must respect the internal rules of the campsite, a copy of which is displayed at the reception of each campsite. We are able to send you a copy by email on request.
➢ Image
During your stay, we may be required to take photographs and/or make videos within the campsite for the purposes of entertainment and/or communication in which you and the persons accompanying you are likely to appear. By making a reservation, you are presumed to authorise us to use the photographs and/or videos in which you appear for the aforementioned purposes. You also vouch for this authorisation by the persons accompanying you. Any specific refusal must be notified to us by e-mail or registered letter with acknowledgement of receipt.
