GENERAL TERMS AND CONDITIONS OF SALE
Reservation of accommodation or 'tourism' pitch by individuals Provider Details: Camping du Lac de Carouge operated by SAS SELYV, registered at the RCS of Chambéry under number 53411326100018, 670 Allée du Lac, 73250 Saint Pierre d'Albigny, Tel: 04.80.81.97.90, email: contact@lacdecarouge.com, https://www.campinglacdecarouge.fr
DEFINITIONS:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: Seasonal rental of accommodation or bare 'tourism' pitch.
ACCOMMODATION: Tent, caravan, mobile leisure residence, and light leisure dwelling.
ARTICLE 1 - SCOPE
These General Terms and Conditions of Sale apply, without restriction or reservation, to all rentals of accommodation or bare pitch at the Camping du Lac de Carouge, operated by SAS SELYV ('the Provider'), to non-professional clients ('The Clients' or 'the Client'), on its website http://www.campinglacdecarouge.fr, or by phone, mail, or email, or at a location where the Provider markets the Services. They do not apply to pitch rentals intended for the accommodation of mobile leisure residences (mobile homes) which are subject to a 'leisure' contract. The main characteristics of the Services are presented on the website http://www.campinglacdecarouge.fr on written support - paper or electronic - in case of reservation by a means other than a remote order. The Client is required to be aware of them before placing an order.
The choice and purchase of a Service are the sole responsibility of the Client. These General Terms and Conditions of Sale apply to the exclusion of all other conditions of the Provider, and notably those applicable to other channels of marketing the Services.
These General Terms and Conditions of Sale are accessible at any time on the website and will prevail, where applicable, over any other version or any other contractual document. The version applicable to the Client is the one in force on the website or communicated by the Provider at the date of the Client's Order placement. Unless proven otherwise, the data recorded in the Provider's computer system constitutes proof of all transactions concluded with the Client.
Under the conditions defined by the Data Protection Act and the European regulation on data protection, the Client has, at any time, a right of access, rectification, and opposition if the processing is not essential to the execution of the order and the stay as well as their follow-ups, to all his personal data by writing, by mail and proving his identity, directly to the Camping du lac Saint Clair. The Client declares having read these General Terms and Conditions of Sale and having accepted them either by ticking the box provided for this purpose before implementing the online Order procedure, and the general conditions of use of the website http://www.campinglacdecarouge.fr/, or, in the case of a reservation outside the Internet, by any other appropriate means.
ARTICLE 2 – RESERVATIONS
The Client selects on the site or fills out on any document sent by the Provider the services he wishes to order, according to the following modalities:
Initial communication from the client to reserve accommodation on the online reservation website, by phone, by email, or by the Chat present on the website. Except for exceptions, reservations by mail are not possible. The Client must verify the accuracy of the Order and immediately report any errors to the Provider.
The Order will be considered final only after the Client has been sent confirmation of the acceptance of the Order by the Provider, by email or exceptionally by postal mail, or by signing the contract in case of reservation directly at the premises where the Provider markets the Services.
Any Order placed on the website http://www.campinglacdecarouge.fr constitutes the formation of a contract concluded at a distance between the Client and the Provider.
Any Order is nominative and cannot, under any circumstances, be transferred.
The organization of bachelor or bachelorette parties within the camping is totally prohibited. The provider reserves the right to refuse access to the camping to such groups.
ARTICLE 3 – RATES
The Services offered by the Provider are provided at the current rates on the website http://www.campinglacdecarouge.fr, or on any information medium of the Provider, at the time of the Client's order placement. Prices are expressed in Euros, excluding tax (HT) and including tax (TTC).
The rates take into account any possible discounts that may be granted by the Provider on the website http://www.campinglacdecarouge.fr or on any information or communication medium.
These rates are firm and non-revisable during their period of validity, as indicated on the website http://www.campinglacdecarouge.fr, in the email or in the written proposal addressed to the Client.
Beyond this period of validity, the offer becomes void, and the Provider is no longer bound by the prices.
They do not include processing and management fees, which are charged in addition, under the conditions indicated on the website http://www.campinglacdecarouge.fr or in the information (mail, email, etc.) previously communicated to the Client, and calculated prior to the placement of the Order.
The payment requested from the Client corresponds to the total amount of the purchase, including these fees. An invoice is issued by the Seller and given to the Client at the latest at the time of payment of the balance of the price.
3.1. TOURIST TAX
The tourist tax, collected on behalf of the municipality / community of municipalities, is not included in the rates. Its amount is determined per person per day and varies according to destinations. It is to be paid at the time of payment for the Service and is itemized separately on the invoice.
ARTICLE 4 - PAYMENT CONDITIONS
4.1. DEPOSIT
Advance payments are deposits. They constitute a down payment on the total price due by the Client.
A deposit corresponding to 30% of the total price of the ordered Services is required when the Client places the order. If the client orders less than 30 days before the day of arrival, then the required deposit will be 100%. It must be paid upon receipt of the final rental contract and attached to the copy to be returned. It will be deducted from the total amount of the order. It cannot be refunded by the Provider in the event of a cancellation by the Client. The balance of the stay must be paid in full 30 days before the arrival date (failing which the rental will be canceled). Likewise, it cannot be refunded by the Provider in the event of a cancellation by the Client.
4.2. PAYMENTS
Payments made by the Client will only be considered final after the effective collection of the amounts owed by the Provider.
In the event of late payment and payment of the amounts owed by the Client beyond the above-mentioned deadline, or after the payment date indicated on the invoice sent to the Client, late payment penalties calculated at the legal rate of the total amount of the price of the provision of Services, will automatically and rightfully be acquired by the Provider, without any formality or prior notice.
Late payment will result in the immediate due of all sums owed by the Client, without prejudice to any other action that the Provider would be entitled to take against the Client in this respect.
4.3. NON-COMPLIANCE WITH PAYMENT CONDITIONS
Furthermore, the Provider reserves the right, in case of non-compliance with the above payment conditions, to suspend or cancel the supply of Services ordered by the Client and/or to suspend the execution of its obligations after a notice to pay has remained without effect.
ARTICLE 5 - PROVISION OF SERVICES
5.1. AVAILABILITY AND USE OF SERVICES
The accommodation can be occupied from 3 PM and must be vacated by 10 AM on the day of departure; the pitch can be occupied from 1 PM on the day of arrival and must be vacated by 12 PM on the day of departure.
The balance of the stay must be paid in full 30 days before the arrival date (otherwise, this rental will be canceled).
The accommodations and pitches are intended for a specified number of occupants and under no circumstances should be occupied by more people than specified.
The accommodations and pitches must be returned in the same state of cleanliness as upon delivery. Otherwise, the tenant must pay a fixed sum of 80 € for cleaning. Any damage to the accommodation or its accessories will result in immediate repair at the tenant's expense. The inventory at the end of the rental must be rigorously identical to that at the beginning of the rental.
5.2. SECURITY DEPOSIT For accommodation rentals, a security deposit of 200 € is required from the Client on the day the keys are handed over and is returned on the day the rental ends, with any deductions for restoration costs. This deposit does not constitute a limit of liability.
ARTICLE 6 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CLIENT
No reduction will be granted in the case of a delayed arrival, early departure, or a change in the number of people (whether for the whole or part of the planned stay).
6.1. MODIFICATION
In case of changes to the dates or the number of people, the Provider will endeavor to accept date change requests as much as possible within the limits of availability, and this without prejudice to any additional costs; this is in all cases a simple obligation of means, the Provider cannot guarantee the availability of a pitch or accommodation, or another date; an additional charge may be requested in these cases. Any request to reduce the duration of the stay will be considered by the Provider as a partial cancellation, the consequences of which are governed by article 6.3.
6.2. INTERRUPTION
An early departure cannot give rise to any refund by the Provider.
6.3. CANCELLATION
In case of cancellation of the Reservation by the Client after its acceptance by the Provider, for any reason other than force majeure, the deposit paid at the Reservation, as defined in article 4 - PAYMENT CONDITIONS of these General Terms and Conditions of Sale, will be rightfully acquired by the Provider, as compensation, and cannot give rise to any refund.
In all cases of cancellation, the processing and management fees (article 3) will remain acquired by the Provider.
6.4. CANCELLATION IN CASE OF PANDEMIC
As an exception to the provisions of article 6.3 CANCELLATION, in the event that the Client is forced to completely cancel the stay due to government measures preventing participants from traveling (general or local lockdown, travel ban, border closure), even though the campsite is able to fulfill its obligation and welcome the Clients, the Provider will issue a credit for the amounts paid by the Client, deducting the processing and management fees (article 3) which will remain acquired by the Provider. This credit, non-refundable and non-transferable, will be valid for 12 months.
In the event that the Client subscribes to specific insurance, the insurance compensation received by the Client will be deducted from the amount of the credit
ARTICLE 7 - CLIENT'S OBLIGATIONS
7.1. CIVIL LIABILITY INSURANCE
The Client staying at a pitch or in accommodation must be insured for civil liability. A proof of insurance may be requested from the Client before the start of the service.
7.2. PETS
Pets are accepted under the responsibility of their owners. They are allowed for a fee available from the Provider and payable on site.
7.3. INTERNAL REGULATIONS Internal regulations are displayed at the entrance of the establishment and at the reception. The Client is required to read and comply with them. They are available upon request.
7.4 ELECTRIC CARS Charging an electric car at the camping's charging stations or at the mobile home sockets is strictly prohibited regardless of the type of charging socket. An electric vehicle charging station is available at the entrance of the campsite. The price per kilowatt-hour is available at the reception.
ARTICLE 8 - PROVIDER'S OBLIGATIONS - GUARANTEE
The Provider guarantees the Client, in accordance with legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a design or execution fault of the ordered Services.
To assert their rights, the Client must inform the Provider, in writing, of the existence of defects or lack of conformity within a maximum period of 48 hours from the provision of the Services.
The Provider will refund or rectify or have rectified (as far as possible) the services deemed defective as soon as possible and at the latest within 8 days following the Provider's observation of the defect or vice. The refund will be made by credit to the Client's bank account or by bank cheque sent to the Client.
The Provider's guarantee is limited to the reimbursement of the Services actually paid by the Client. The Provider cannot be considered responsible or failing for any delay or non-execution following the occurrence of a force majeure event usually recognized by French jurisprudence.
This clause applies only to services offered by the sole provider. Services ordered from providers external to the campsite should be discussed with these other providers.
The Services provided through the Provider's website http://www.campinglacdecarouge.fr comply with the regulations in force in France.
ARTICLE 9 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specific date or during a specified period are not subject to the withdrawal period applicable to distance and off-premises sales, in accordance with the provisions of article L221-28 of the Consumer Code.
ARTICLE 10 – PROTECTION OF PERSONAL DATA The Provider, the author of these terms, implements the processing of personal data which is based on: ● Either the legitimate interest pursued by the Provider when pursuing the following purposes:
-prospecting,
-managing the relationship with its clients and prospects,
-organizing, registering, and inviting to the Provider's events,
-processing, executing, prospecting, producing, managing, and monitoring client requests and files,
-drafting documents on behalf of its clients Or compliance with legal and regulatory obligations when implementing processing for the purpose of the prevention of money laundering and terrorist financing and the fight against corruption, invoicing, accounting.
The Provider retains the data only for the duration necessary for the operations for which they were collected and in compliance with the regulations in force.
In this respect, client data is kept for the duration of the contractual relationships plus 3 years for the purposes of outreach and prospecting, without prejudice to conservation obligations or limitation periods. In terms of money laundering and terrorist financing prevention, the data is kept for 5 years after the end of the relationship with the Provider. For accounting, they are kept for 10 years from the closing of the accounting year. Prospect data is kept for a period of 3 years if there has been no participation or registration in the Provider's events. The processed data are intended for authorized persons of the Provider. Under the conditions defined by the Data Protection Act and the European regulation on data protection, individuals have the right to access their data, to rectify, to question, to limit, to portability, to erase. The persons concerned by the implemented processing also have the right to object at any time, for reasons related to their particular situation, to processing of personal data with the legal basis being the legitimate interest of the Provider, as well as a right to object to commercial prospecting. They also have the right to define general and specific directives defining the way in which they intend that the rights mentioned above be exercised after their death, by email at the following address: contact@lacdecarouge.com or by postal mail at the campsite's address accompanied by a copy of a signed identity document. The concerned persons have the right to lodge a complaint with the CNIL (National Commission on Informatics and Liberty).
ARTICLE 11 - INTELLECTUAL PROPERTY.
The content of the website http://www.campinglacdecarouge.fr is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.
Any reproduction, distribution, total or partial use of this content is strictly prohibited and may constitute an infringement offense.
Furthermore, the Provider retains all intellectual property rights on photographs, presentations, studies, drawings, models, prototypes, etc., made (even at the request of the Client) for the provision of Services to the Client. The Client is therefore prohibited from reproducing or exploiting said studies, drawings, models, and prototypes, etc., without the express, written, and prior authorization of the Provider, which may condition it to a financial consideration. The same applies to names, logos, or more broadly any graphic or textual representation belonging to the Provider or used and disseminated by him.
ARTICLE 12 - APPLICABLE LAW - LANGUAGE
These General Terms and Conditions of Sale and the operations arising from them are governed and subject to French law.
These General Terms and Conditions of Sale are written in the French language. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
ARTICLE 13 - DISPUTES
All disputes to which the purchase and sale operations concluded in accordance with these general terms and conditions of sale may give rise, concerning their validity, interpretation, execution, termination, their consequences and follow-ups, and which could not have been resolved between the Provider and the Client, will be submitted to the competent courts under the conditions of common law.
The Client is informed that in any case, in the event of a dispute, they may resort to conventional mediation or any other alternative dispute resolution method.
In particular, they may refer free of charge to the following Consumer Mediator:
CM2C
14 rue Saint Jean
75017 Paris
https://cm2c.net/
ARTICLE 14 - PRE-CONTRACTUAL INFORMATION - CLIENT'S ACCEPTANCE
The Client acknowledges having been provided, prior to placing their Order, in a clear and understandable manner, with these General Terms and Conditions of Sale and all the information and details referred to in articles L 111-1 to L111-7 of the consumer code, as well as the information required under the decree of October 22, 2008, relating to the pre-contractual information of the consumer on the characteristics of rental accommodations in outdoor hotels and, in particular:
-The essential characteristics of the Services, considering
-The communication medium used and the Services concerned; the price of the Services and any additional fees;
-Informations relating to the identity of the Provider, its postal, telephone, and electronic contact details, and its activities, if they do not emerge from the context; information relating to legal and contractual guarantees and their implementation procedures;
-The functionalities of digital content and, where applicable, its interoperability;
-The possibility of resorting to conventional mediation in case of a dispute; information relating to the terms of cancellation and other important contractual conditions.
The act of placing an order on the website http://www.campinglacdecarouge.fr by an individual (or legal entity) implies full and entire acceptance of these General Terms and Conditions of Sale, which is expressly acknowledged by the Client, who renounces, in particular, to rely on any contradictory document, which would be unenforceable against the Provider.
