ARTICLE 1 - SCOPE OF APPLICATION OF GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions automatically govern all sales of stays made on the website www.camping-de-la-lyre.com. They are an integral part of any contract concluded between the campsite and its customers. Each customer acknowledges having read these general conditions prior to any reservation of a stay, for themselves and any person participating in the stay. In accordance with the applicable law, these general conditions are made available to any customer for informational purposes prior to the conclusion of any sales contract for stays. They can also be obtained upon written request to the headquarters of the establishment.
ARTICLE 2 - ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE
The Customer is deemed to accept these General Terms and Conditions of Sale without reservation in accordance with the provisions of Article 1126 of the Civil Code. The Customer is therefore informed that by checking the box I confirm that I have read the General Terms and Conditions of Sale when placing the order online or upon receipt of the reservation confirmation email to which these conditions are attached, they express their specific, free, and informed consent. This unconditional acceptance is valid for both the Customer and any person participating in the stay. These General Terms and Conditions of Sale are also available on the Camping website and at the Camping Reception.
ARTICLE 3 - RESERVATION CONDITIONS
2.1 PRICE AND PAYMENT
The price of stays is indicated in euros, including VAT. The customer's attention is drawn to the fact that the tourist tax is not included in the price. For camping pitch reservations: All rentals are nominative and cannot be transferred. The rental only becomes effective with our agreement and upon receipt of the total amount of the stay and reservation fees. For rental reservations: All rentals are nominative and cannot be transferred. The rental only becomes effective with our agreement and upon receipt of the total amount of the stay and reservation fees. For any unreported delay, the rental/pitch becomes available 24 hours after the arrival date mentioned on the reservation contract. After this period, and in the absence of written communication, the reservation will be null and void, and the deposit will remain with the camping management.
2.4 WITHDRAWAL
The legal provisions regarding the right of withdrawal in the case of distance selling provided for by the Consumer Code do not apply to tourist services (Article L.121-20-4 of the Consumer Code). Thus, for any order of a stay from the campsite, the customer does not have any right of withdrawal.
2.5 NEAT CANCELLATION INSURANCE
Any reservation not settled in accordance with the general terms and conditions of sale will be canceled. The company offers optional cancellation and interruption insurance in your rental contract. Our partner Neat undertakes to reimburse all or part of the stay to customers who have subscribed to Neat insurance. In case of cancellation, the customer must inform the campsite of their withdrawal as soon as an event preventing arrival occurs or in the event of an interrupted stay by letter or email and contact our partner directly at the address sinistre@neat.eu. Neat insurance reimburses up to 70% of the amount when the customer does not provide proof and regardless of the reason except for exclusions provided in the insurance contract. The insurance reimburses 100% of the amount of the stay when the customer provides proof except for exclusions provided in the insurance contract. The amount of cancellation insurance is 5% of the total amount of the stay. In the absence of subscription to Neat cancellation insurance, any interrupted or shortened stay (late arrival, early departure) by your own action does not entitle you to a refund.
2.6 CANCELLATION WITHOUT CANCELLATION INSURANCE
Any reservation not settled in accordance with the general terms and conditions of sale will be canceled. In the event that you are unable to honor your stay without having subscribed to Neat cancellation insurance, no refund or postponement can be requested from the company.
GENERAL TERMS AND CONDITIONS OF SALE
ARTICLE 4 - CONDUCT OF THE STAY
3.1 ARRIVALS AND DEPARTURES
In rental and camping: arrivals are from 2 p.m., departures are before 10 a.m.
3.2 SECURITY DEPOSIT
A security deposit of 1,000 euros per accommodation will be requested on the day of your arrival, in case you do not subscribe to Neat insurance. It will be refunded to you on the day of your departure, during the cash desk opening hours, after an inventory. The invoicing of any damages will be added to the price of the stay as well as cleaning if you do not leave the accommodation in perfect cleanliness. If you cannot be present during the inventory, the deposit will be returned to you by mail.
3.3 DEPARTURE
Any return of keys or release of the pitch after 10 a.m. will result in the invoicing of an additional night. Any extension of the stay must be requested at least 24 hours before the scheduled departure date.
3.4 PETS
Domestic animals (dogs and cats only) are allowed, up to 2 animals per pitch. You must bring a copy of their health record when making the reservation. Category 1 and 2 dogs are strictly prohibited within the campsite.
3.5 INTERNAL REGULATIONS
As required by law, you must adhere to our internal regulations, filed with the prefecture, displayed at our reception, and a copy of which will be provided upon request. Every holidaymaker must ensure compliance with the internal regulations, all facilities, and tranquility from 10 p.m. It is also strictly prohibited to recharge electric cars on pitch terminals or via rental connections. Any breach of this provision will result in early departure. Access to the campsite is only allowed to persons whose name appears on the rental contract. For safety and insurance reasons, it is prohibited to exceed the number of occupants specified in each rental accommodation. In case of false declaration during the reservation, the Management reserves the right to cancel the reservation, and the balance will be retained. Every visitor must be declared at the reception before their arrival and must pay a supplement according to the current rate. Each lessee is responsible for disturbances and nuisances caused by the people staying with them or visiting them. Smoking inside the accommodations is prohibited. Since the stay payment has already been made, at the end of the stay after the inventory of the accommodation, the deposit will be returned to you. In case of non-compliance with the equipment, withholding the deposit does not exclude additional compensation if the expenses exceed its amount. If the accommodation has not been cleaned before your departure, a cleaning fee ranging from 80€ to 100€ may be imposed. We inform our kind clientele that any complaint regarding the cleanliness of the mobile home must be reported upon your arrival, before your installation with your personal effects. Once installed, the management declines all responsibility.
ARTICLE 5 - LIABILITY
The Campsite declines all responsibility for damages suffered by the equipment of the camper-caravanner which would be their own fault; insurance for your equipment in terms of civil liability is mandatory (FFCC, ANWB, ADAC...). Our company cannot be held responsible in any case for the loss and theft of personal belongings, injuries, and damages.
ARTICLE 6 - APPLICABLE LAW
These general conditions are subject to French law, and any dispute relating to their application falls under the jurisdiction of the Court of First Instance or the Commercial Court
of Perpignan.
ARTICLE 7 - RIGHT TO IMAGE
You expressly authorize and without compensation the camping de la Lyre to use on any medium the photos of you or your children that may be taken during your stay for the advertising needs of the campsite.
