By making a reservation, each guest agrees to have read and accepted the general terms and conditions of sale of the Terres de France group, as outlined below. All personal data is encrypted and securely processed.
Article 1: Reservations – Deposit
At the time of your reservation, a deposit of 30% of the total amount of your stay is required. Your reservation will only be guaranteed upon receipt of your deposit or confirmation via secure bank card pre-authorization. The full amount of the booking is required for any stay with an arrival date within 14 days. A confirmation detailing all aspects of your stay will be sent to you via email.
The balance of your stay is payable upon arrival, along with the cost of any optional services reserved (bedlinen and towels, final final cleaning, early check-in, and/or late check-out, etc.).
Article 2: Occupancy Policy
Please note that accommodations designated for a specific number of occupants may not, under any circumstances, be occupied by more individuals than intended. Terres de France reserves the right to charge for any breach of this rule. A baby is considered a full individual when determining the total occupancy of the accommodation.
Article 3: Tourist City Tax
Our rates include taxes and cover the accommodation and utilities (water, electricity, heating) but exclude the mandatory tourist tax, which is payable on-site.
Article 4: Accepted Payment Methods & Fees
Terres de France accepts payments in euros via cash, bank transfers, credit cards (Visa, Eurocard/Mastercard, American Express), and ANCV holiday vouchers. Personal checks are not accepted.
Article 5: Reservation Modifications
Any modification to a booking is subject to availability and validation. If the modification is possible, the new rate will be applied.
Requests to extend the duration and amount of your stay will be processed without additional fees by Terres de France.
Requests to shorten the duration of your stay are considered a partial cancellation and will be subject to the cancellation policies outlined in Article 7 below.
Article 6: Interruption of Stay or Activities
Early departures or interruptions of activities (sports, leisure, spa, etc.) reserved with Terres de France will not be eligible for any refund.
Article 7: Cancellation Policy
All cancellations must be notified via email at reservation@terresdefrance.com. The following fees will apply:
From booking to 22 days before arrival: 30% of the total stay amount
Between 21 and 15 days before arrival: 50% of the total stay amount
From 14 days to the day of arrival or in case of no-show: 100% of the total stay amount
Article 8: Check-in / Check-out
Check-in is generally between 4:00 PM and 6:00 PM, and check-out must be completed by 10:00 AM at the latest. Guests are advised to check the reception's opening hours. Terres de France cannot be held responsible for cancellations or additional charges due to the guest's failure to comply with check-in hours.
If you are unable to arrive during reception hours due to unforeseen circumstances, you must notify the establishment in advance. Arrangements will then be made to provide you with the keys and access code to your accommodation. Arrivals outside reception hours without prior notice do not guarantee access to the accommodation.
Article 9: Pets
Terres de France welcomes pets in all its residences for an additional fee. Category 1 and 2 dogs are not permitted. All animals must be vaccinated and kept on a leash. A maximum of two pets per accommodation is allowed. Terres de France reserves the right to charge for any damage or disturbances caused by the presence of pets within the residence or accommodation, including cleanliness or damage issues. Terres de France will not be held liable in case of non-compliance.
Article 10: Security Deposit & Inventory
Upon arrival, two deposits are required: one of €250 for the accommodation and another for cleaning fees corresponding to the final cleaning option, ranging between €45 and €75 depending on the accommodation type.
Article 11: Liability
We remind you that rentals in Tourist Residences are not covered under the legal framework of hotel liability. Consequently, neither the establishments nor the Terres de France group can be held responsible for the loss, theft, or damage to personal belongings within the establishments, whether in apartments, parking lots, or common areas (e.g., bike storage, pool areas, laundry facilities, etc.).
The limitation period for amounts due does not fall under the scope of hotel liability law (Article 2272 of the Civil Code). By exception to Article 2244 of the Civil Code, sending a registered letter from the Terres de France group or one of its establishments to a debtor interrupts the applicable limitation period.
Article 12: General Obligations of Guests
Guests must acknowledge and accept the internal regulations of the establishments and adhere to them. These regulations are freely accessible within each establishment and are defined by the establishment itself. Terres de France will not be held liable in cases of non-compliance with these regulations by guests.
We recommend that guests close all windows, doors, and patio doors when leaving the accommodation to avoid any inconvenience. The Terres de France group or any of its establishments will not be held responsible for theft, damage, or forgotten personal belongings. If hosting visitors during your stay (within the accommodation's capacity), please inform the reception in advance.
Any issues or damages must be reported on-site as soon as possible to avoid further consequences during the stay.
