GENERAL BOOKING CONDITIONS
CHALLENGES:
ORDER or RESERVATION or RENTAL: Purchase of Services.
SERVICES: Rental accommodation or location.
ACCOMMODATIONS: Tent, caravan, mobile home leisure and light home leisure.
GENERAL CONDITIONS OF SALE: GTCS
ARTICLE 1 - SCOPE
These T&Cs apply, without restriction or reservation, to any rental of accommodation or pitch on the Le Rey campsite operated by Mrs MICHEL Céline and Mr MICHEL Arnaud ('the Service Provider') to non-professional customers ('Customers or the Customer') on its website www.camping-le-rey.eu
The main features of the Services are presented on the website www.camping-le-rey.eu
The Customer is required to read it before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
The Service Provider's contact details are as follows:
Camping Le Rey
1 route de Lourdes
64260 LOUVIE JUZON
These conditions apply to the exclusion of all other conditions, including those applicable to other marketing channels of the Services.
These GTC are accessible at any time on the website and will prevail, if applicable, over any other version or any other contractual document.
Unless proven otherwise, the data recorded in the service provider's IT system constitutes proof of all transactions concluded with the Client.
In the T&Cs defined by the Data Protection Act and the European Data Protection Regulation, the Customer has, at any time, a right of access, rectification, and opposition to all of his personal data by writing, by mail and proof of identity, at: Camping Le Rey , 1 route de Lourdes - 64260 LOUVIE JUZON
The Customer declares to have read these GTC and to have accepted them by ticking the box provided for this purpose before the implementation of the Online Order procedure as well as the general conditions of use of the website www.camping-le-rey.eu
ARTICLE 2 – RESERVATIONS
The Customer selects on the site the services he wishes to order, according to the following methods:
The reservation becomes effective only after receipt of the 30% deposit.
It is the customer's responsibility to check the accuracy of the order and report any errors immediately. The order will only be considered final after the confirmation of the acceptance of the order by the pestataire is sent to the customer by email within 24 hours.
Any order placed on the website www.camping-le-rey.eu constitutes the formation of a contract concluded remotely between the customer and the provider.
Any order is nominative and may not, under any circumstances, be assigned.
ARTICLE 3 - BALANCE
THE BALANCE OF THE STAY IS DUE 30 DAYS BEFORE THE ARRIVAL DATE. No deduction will be granted in case of delayed arrival or early departure.
In accordance with article L.121-21-8 of the French Consumer Code, we inform you that the provision of accommodation services, which must be provided on a specific date or period, are not subject to the right of withdrawal of 14 days.
ARTICLE 4 - PAYMENTS
Payments made by the customer will only be considered final after actual collection of the sums due by the Service Provider.
The delay in payment will result in the immediate payment of all the sums due from the Client, without prejudice to any other action that the Service Provider would be entitled to bring against the Client.
4.1. NON-COMPLIANCE WITH PAYMENT TERMS
In addition, the Service Provider reserves the right, in case of non-compliance with the payment conditions listed above, to suspend or cancel the provision of the Services ordered by the Customer and/or to suspend the performance of its obligations.
4.2. MEANS OF PAYMENT
No additional costs, higher than the costs incurred by the Service Provider for the use of a means of payment may be charged to the Customer.
ARTICLE 5 – TARIFFS
The rates or information published on our website www.camping-le-rey.eu are the basic rates that do not include optional services (texts and non-contractual photos).
The price fixed at the time of booking includes the VAT in force.
The contractual price may be subject to change within the legal and regulatory limits, when there are variations in applicable VAT rates, between the date of booking and the date of payment of the balance. The «partner» benefits and promotions cannot be applied to a reservation already paid in full or in part.
ARTICLE 6 - TOURIST TAX
The tourist tax, collected on behalf of the community of communes of the Ossau Valley (CCVO), is not included in the rates. Its amount is determined per person per day and is variable according to the destinations. It is to be paid when booking.
ARTICLE 7 -SECURITY DEPOSIT
For accommodation rentals, a deposit of 350 € is required from the tenant on the day of the keys. It is returned within 15 days following the end of the rental under possible deduction of the costs of restoration, cleaning not ordered in full (55 €), unpaid services, loss of keys (75 €) discounts on arrival...
This deposit does not constitute a limit of liability.
ARTICLE 8 - MAKING AVAILABLE
The accommodation or pitch can be occupied from 3 pm on the day of arrival and must be vacated for 10 hours for accommodation and 12 hours for bare pitches on the day of departure.
The inventory is present in the accommodation. The tenant is required to check it and report any anomalies on the same day.
Any dissatisfaction with the state of cleanliness must be notified upon arrival before installation in the accommodation. No claim will be admissible after having settled in the accommodation.
ARTICLE 9 -USE OF SERVICES
The accommodations and pitches are provided for a determined number of occupants for rent and in no case can be occupied by a greater number of people (including children and babies). In the latter case, the campsite manager is entitled to refuse any additional person.
Minors not accompanied by a parent or legal guardian may not be admitted.
ARTICLE 10 – DELAY, INTERRUPTION OR CANCELLATION OF STAY BY THE CLIENT
No reduction will be granted in the case of a delayed arrival, an early departure or a change in the number of people (whether for the whole or part of the planned stay).
10.1. AMENDMENT
In the event of a change in the dates or number of persons, the Service Provider will endeavour to accept requests for a change of date as far as possible within the limit of availability, and this at no additional cost.
Any request to reduce the duration of the stay will be considered by the Service Provider as a partial cancellation whose consequences are governed by article 10.3.
10.2. INTERRUPTION
A premature departure will not give rise to any refund from the latter.
10.3. CANCELLATION
In the event of cancellation of the Booking by the Client after its acceptance by the Service Provider, for any reason other than force majeure:
more than 30 days before the scheduled date of Reserved Rental, the deposit paid to the Reservation, as defined in the article of these GTCS, will be refunded to the customer, deducted from 8 € processing and management fees
less than 30 days before the scheduled date of the reserved Rental, the deposit paid to the Booking, as defined in the article of these GTCS, will automatically be paid to the Service Provider, as severance compensation, and may not give rise to any refund.
less than 15 days before the scheduled date of Rental booked, the obligation for the customer to pay the full price of the stay and may not give rise to any refund.
Any cancellation of reservation must be made in writing and sent to the campsite by registered letter with acknowledgement of receipt. Deadlines are calculated on the date of receipt of the letter with AR.
The French Camping and Caravanning Federation (FFCC) offers cancellation insurance. Cost of FFCC insurance: € 38 per family (www.ffcc.fr).
ARTICLE 11 - CUSTOMER RESPONSIBILITY
The Client hosted on a pitch or in an accommodation must be insured in civil liability. An insurance certificate may be requested from the Client before the start of the service.
ARTICLE 12 - ANIMALS
Pets are not allowed.
ARTICLE 13 - RULES OF PROCEDURE
Rules of procedure are posted at the entrance of the establishment and at the reception. The Client is obliged to take note of it and to respect it. It can be sent on request.
It is recalled that for swimming only are allowed: briefs and boxers, bikinis and swimsuits one piece, in opposition to any other garment. That it is forbidden to connect electric cars to camping terminals or mobile homes.
ARTICLE 14 - SERVICE PROVIDER RESPONSIBILITY – GUARANTEE
The Service Provider guarantees the Customer, in accordance with the legal provisions and without additional payment, against any lack of conformity or hidden defect, resulting from a defect in the design or performance of the Services ordered.
In order to assert its rights, the Client must inform the Service Provider in writing of the existence of defects or defects in conformity within a maximum period of 2 hours from the provision of the Services.
The Service Provider shall refund or rectify or have rectified (to the extent possible) the services deemed defective as soon as possible and at the latest within 2 days of the Service Provider's discovery of the defect or defect. The refund will be made by credit to the Customer's bank account or by bank check addressed to the Customer.
The Service Provider's guarantee is limited to the reimbursement of the Services actually paid by the Client and the Service Provider cannot be considered responsible or in default for any delay or non-performance following the occurrence of a case of force majeure usually recognized by French jurisprudence.
The Services provided through the Provider's website www.camping-le-rey.eu comply with the regulations in force in France.
ARTICLE 15 - RIGHT OF WITHDRAWAL
Activities related to the organization and sale of stays or excursions on a specified date or period are not subject to the withdrawal period applicable to distance selling.
ARTICLE 16 – PROTECTION OF PERSONAL DATA
The Service Provider, the drafter hereof, implements processing of personal data whose legal basis is:
Or the legitimate interest pursued by the Service Provider when it pursues the following purposes:
- prospecting
- managing the relationship with its customers and prospects,
- the organization, registration and invitation to events of the Service Provider,
- processing, execution, prospecting, production, management, monitoring of customer requests and files,
- drafting of acts on behalf of its clients.
Or compliance with legal and regulatory obligations when it implements processing for the purpose of:
- the prevention of money laundering and terrorist financing and the fight against corruption,
- invoicing,
- accounting.
The Service Provider retains the data only for the time necessary for the operations for which they were collected and in compliance with the regulations in force.
In this respect, customer data is kept for the duration of the contractual relationship plus 3 years for the purposes of animation and prospecting, without prejudice to retention obligations or limitation periods.
With regard to the prevention of money laundering and terrorist financing, the data shall be kept 5 years after the end of relations with the Service Provider. In terms of accounting, they are kept for 10 years from the end of the accounting year.
The data of the prospects is kept for a period of 3 years if no participation or registration to the events of the Service Provider has taken place.
The data processed are intended for the Service Provider's authorised persons.
Under the conditions defined by the Data Protection Act and the European Data Protection Regulation, natural persons have a right of access to their data, rectification, interrogation, limitation, portability, erasure.
The persons concerned by the processing carried out also have a right to object at any time, for reasons relating to their particular situation, to the processing of personal data with the legitimate interest of the Service Provider as a legal basis, as well as a right of opposition to commercial prospecting.
They also have the right to define general and specific directives defining the manner in which they intend to exercise, after their death, the rights mentioned above
by e-mail at contact@camping-le-rey.eu
or by post to the following address: Camping Le Rey, 1 route de Lourdes - 64260 LOUVIE JUZON with a copy of a signed identity document.
Data subjects have the right to lodge a complaint with the CNIL.
ARTICLE 17 - INTELLECTUAL PROPERTY
The content of the website www.camping-le-rey.eu is the property of the Provider and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an infringement.
In addition, the Service Provider remains the owner of all intellectual property rights in photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Client's request) for the provision of the Services to the Client. The Client therefore prohibits any reproduction or exploitation of said studies, drawings, models and prototypes, etc., without the express, written and prior authorization of the Service Provider which may condition it to a financial consideration.
ARTICLE 18 - APPLICABLE LAW – LANGUAGE
These General Conditions of Sale and the resulting operations are governed by and subject to French law.
These General Conditions of Sale are written in French. In the event that they are translated into one or more foreign languages, only the French text would prevail in case of dispute.
ARTICLE 19 – DISPUTES
All disputes to which the purchase and sale transactions concluded in application of these general conditions of sale could give rise, concerning both their validity, their interpretation, their execution, their termination, consequences and consequences which could not have been resolved between the Service Provider and the customer will be submitted to the competent courts under the conditions of common law.
The Client is informed that it may in any event, in the event of a dispute, resort to a conventional mediation procedure or any other alternative dispute resolution method.
In particular, he may appeal free of charge to the following Consumer Ombudsman:
electronic channel: www.bayonne-mediation.com;
by mail:
BAYONNE MEDIATION
32 rue du Hameau
64200 BIARRITZ
Camping Le REY - 1 route de Lourdes – 64260 LOUVIE JUZON - Tel.: 05 59 05 78 52 - Site: www.camping-le-rey.eu - E-Mail: contact@camping-le-rey.eu
Version applicable from 06/01/2023
