GENERAL CONDITIONS OF RENT
The reservation is registered once the deposit has been received. It is confirmed to you by post or mail. The rent is nominative and, in that capacity, sublease is strictly forbidden.
Reservation modalities:
For good management of rents, we ask you to return the renting contract completed and signed, along with your payment at the latest 7 days after reception of the form.
Renting duration:
Arrival between 3pm and 7pm, departure between 8am and 10am. The rent that has been reserved is kept for 24h. Past this delay, we will cancel the reservation. Thank you for keeping us informed on any late arrivals.
Regulations of stay:
It is asked of you to present yourself at the reception with the rental confirmation to establish the final invoicing the day of arrival. The sum of the stay is payable in its totality the day of arrival. No reduction will be approved if you arrive later, or leave earlier than decided.
Deposit:
Once installed in the housing you have rented, a contradictory appraisal will be established and we will ask for a 200€ deposit for possible deterioration. This deposit includes lost or break of material, the cleanliness of the housing when you leave. It will be refund after examination of the housing, with an eventual deduction of the broken or lost material. If the housing is left unclean, a deduction of 80€ for the cleaning fees. This does not constitute a limit of responsibility.
Cancelation:
All cancelations will need to be notified as soon as possible by letter to the Direction.
If the cancelation is at the latest 45 days before the date of arrival, 100% of the down-payments will be reimbursed.
If the cancelation is between 45 and 30 days before the date of arrival, 50% of the down-payments will be reimbursed, 50% of the down-payments will be transformed into a credit note valid until the end of the following season.
If the cancelation is after 30 days before the date of arrival, no reimbursements are planned. The totality of the down-payments will be transformed into a credit note valid until the end of the following season.
Attributive clause of competence:
Every user of the camping is required to conform to the dispositions of the Internal Regulations. The courts are the only competent ones in case of litigation.
Complaints procedure - mediation of consumer disputes:
All complaints will be addressed by the renter to the Camping Village Les 2 Etangs by certified letter with return receipt to the address of the establishment mentioned on the renting contract. It will be treated as soon as possible by the Camping - Village Vacances Les 2 Etangs. Moreover, in accordance with article 612-1 of the Consumer Code, Free of charge the renter has the right to resort to the mediator of the consumption with a view to amicable resolution of the dispute between him and the camping – Village vacances les 2 Etangs. For this purpose, the mediator of the consumption proposed by the Camping - Village Vacances Les 2 Etangs to the renter is MEDICYS and this mediation device can be reached by:
- Electronic way: www.bayonne-mediation.com
-by post: BAYONNE MEDIATION
32 rue du Hameau
64200 BIARRITZ
www.bayonne-mediation.com
06 79 59 83 38
Diverse information:
The prices of rent are established for a night. Consumption of water, gas and electricity is included in the prices of our rents.
All of our rents are equipped with necessary furniture, dishes, and common pluses.
A blanket per bed, as well as a pillow per person is planned.
Only one vehicle per rental site is allowed. The trailers are prohibited on these sites, a secure space is dedicated to them.
We remind you that it is forbidden to exceed the maximum capacity of the rented housing (4 to 6 people depending on the category of the accommodation rented).
Useful Information:
The Reception office is open:
- In the low season: from 9am to 12am, and from 2pm to 6pm from Tuesday to Saturday.
- In the high season (July and August): from 9am to 12pm, and from 2pm to 7pm every day.
You may view the internal regulations governing the living conditions in the camping at the reception. Domestic animals must be held by leash, the vaccination book is obligatory.
Dogs of 1st and 2nd category are prohibited on the camping premises.
Barbecues are forbidden outside of the sites envisaged for this effect.
Sauna / Hamman access (20€/1h). Prior reservation required with our beauty salon.
Bikes for hire
Pool: open from mid-June to September.
Animations during high season, in the evening.
Local tax is due from the 1st of January to the 31st of December per day and per person from 18 years old.
