RCN Holiday Parks Terms & Conditions
These terms & conditions are applicable to each pitch and rental unit on RCN camping sites and in RCN holiday parks, on its website or by telephone, post or e-mail or where RCN Holiday Parks offers its services.
Booking
Your booking will be confirmed by e-mail a couple of days after it has been made. A booking at an RCN Holiday Park is final once you have received the confirmation from that park. The confirmation is also proof of the booking.
A booking is only valid if made by an adult of 18 years or older.
Accommodation and pitches are available to rent for a maximum number of people and in no circumstances must that number be exceeded.
Payment
50% of the amount due must be paid within two weeks of receipt of confirmation. The balance must be paid to our account at least one month before your arrival. To pay that second instalment, you can log in to welcome.rcn.eu/my-rcn.
If you make the booking within six weeks of arrival, the entire amount must be paid in one instalment. If you do not pay before the payment deadline, your booking will become void. You will, however, have to pay costs. These remaining costs comprise the rental cost of the accommodation/pitch exclusive extra costs such as tourist tax.
Arrival and departure
You can occupy your rented accommodation from 3 pm on the agreed day of arrival. The key should be returned to us before 10 am on the day of departure.
You can occupy your pitch after 1 pm on the agreed day of arrival. Pitches with private wash and toilet facilities must be vacated by 11 am and standard pitches by 12 pm.
If you vacate rented accommodation or a pitch before the end of the booked period, RCN has the right to charge the full cost so that you have no right to any refund. If you do not arrive within 24 hours of the booked arrival date without informing RCN, your absence will be treated as a cancellation and you will be obliged to pay the full rental cost.
Accommodation and pitches must be vacated in the same condition they were in on arrival. If this is not the case, or if there is damage, extra costs will be applied.
Your pitch
You can pitch the following on one of our pitches:
One bungalow tent or one trailer tent or one caravan with awning or one motorhome.
Plus a maximum of two small tents.
Accommodation end-of-stay clean-up and deposit
The end-of-stay clean-up is compulsory for accommodation in the Netherlands and included in the rental price. Final cleaning in France is optional and amounts to €45. Is your pet coming on holiday with you? Then the final cleaning is compulsory and will be calculated automatically.
Different rates and terms and conditions may apply for the end-of-stay clean-up and, in some cases, the deposit for particular accommodation in some parks:
At RCN Toppershoedje, a deposit of € 100 is required. This is already included in the price for the Westerduin hotel chalet.
RCN de Potten: the end-of-stay clean-up is compulsory for the villas and water homes and a deposit of € 300 is required. The deposit is different in Sneekweek.
RCN de Noordster: the end-of-stay clean-up is compulsory for the group accommodation and a deposit of € 250 is required.
RCN Zeewolde: a deposit of € 250 is required for group accommodation.
RCN Moulin de la Pique: the end-of-stay clean-up of a holiday home costs € 60.
RCN Val de Cantobre: the end-of-stay clean-up of a holiday home in RCN Moulin de Cantobre costs € 60.
Groups and young people
Groups are, of course, welcome to stay with us in consultation. Let us know as soon as possible and deposit may also be requested on arrival. This deposit will be refunded less any costs after the end of your stay once the accommodation has been checked.
Young people travelling alone may only make a reservation in consultation. They may also be asked to pay a deposit.
Cancellation
If you can't make use of the accommodation or pitch reserved for you, you will have to pay the following amounts.
On cancellation:
three months before the arrival date, 15% of the price.
two months, 50%
one month, 75%
Within one month of the arrival date, 90%.
On the day of arrival, 100% of the price.
In case of cancellation, preference fees will always be charged at 100%.
With this in mind, it may be a good idea to take out RCN cancellation insurance. The entire cost of travel is then refunded by the insurance company Interpolis if cancellation is for a valid reason. See the insurance card for more information. You can also take out travel insurance with us.
Terms & conditions of promotional offers and discounts
Our discount terms & conditions are applicable to all our discounts and special and promotional offers found on the website, social media and in printed material. You can read these terms & conditions here .
Pets
Pets are permitted in designated accommodation on payment of a fee. There is a maximum of two per bungalow, chalet or trailer-chalet in the Netherlands. A maximum of two pets (dog or cat) are allowed per pitch. A second pet is only be permitted in consultation. In certain parts of RCN de Schotsman, only one pet is permitted (limited numbers, in consultation).
The maximum pet per accommodation/pitch in France during the high season is one. A second pet may be possible in consultation in the low season (spring and autumn). The maximum number of pets in Germany during the high season is two per pitch.
The price per animal in the Netherlands, Germany and France is € 5.50 per night. An end-of-stay clean-up is compulsory in France if staying with a pet.
Pets are not permitted in the wash and toilet facility buildings, swimming pools, brasserie and other covered facilities in the park unless an explicit exception is made.
Switch your holiday to another RCN park free of charge.
If you've already booked your holiday with RCN, but you want to stay closer to home or go further afield, you can switch your holiday to one of our other parks in France, Germany or the Netherlands free of charge. Get in touch with us by telephone on 0400 700 and we'll look at the possibilities together.
Switching your holiday is permitted subject to availability and as long as it is for the same dates and no less than three days before arrival. You can also just change the dates and stay at the same park as long as you do so at least one month before arrival and your stay is within the same calendar year. Changing your holiday is in itself free of charge, but you may have to pay any price difference. No refund is made if the new booking is cheaper, however. If you make a change more than once, or within three days before arrival, there is a charge of € 35.
When changing the dates, the cancellation terms & conditions of the original booking apply. Bookings for the villas in the Villapark Sneekermeer and the water homes in RCN de Potten cannot be changed free of charge.
Rules for a pleasant stay for all
RCN's house and other rules must be observed by all guests. General rules can be found in the information brochure you receive on arrival and the house rules can be consulted in reception on request.
Liability
RCN can in no way be held responsible for: damage or injury as a consequence of a stay in an RCN park or use of the facilities on its terrain, nor for facilities and/or equipment that are faulty or otherwise out of service, unless negligence on the part of RCN can be shown.
RCN can in no way be held liable for the interruption or other shortcoming in the provision of services provided by third parties.
Any liability for damage or loss to property is limited to a maximum of € 1,000 per stay. This limitation of liability is not applicable to loss of life or for injury or for damage to health. The limitation is also not applicable to damage or loss as a consequence of gross negligence or a deliberate breach of duty.
Legislation and regulations
On your holiday, the legislation and regulations of the country where you are staying apply.
RCN reserves the right to amend these Terms & Conditions at any time without consultation, especially if any applicable legislation changes. Any amendment will be announced on the website or by e-mail.
Force majeure
If, due to force majeure, RCN Holiday Parks is partially or completely, temporarily or otherwise, unable to fulfil the contract, it may propose a change (other accommodation or dates) within 14 days of RCN Holiday Parks becoming aware of the impossibility of fulfilling the contract. The suspension of RCN Holiday Park's obligations is permitted if circumstances present themselves which are beyond its control. RCN Holiday Parks is not obliged to pay compensation for costs or any loss or damage in such circumstances.
Force majeure applies if RCN Holiday Parks is partially or completely, temporarily or otherwise, unable to fulfil the contract because of circumstances beyond its control, as in the case of epidemics, quarantine, government rules, threat of war, strike action, blockades, fire, flooding or other disruptions or events.
HISWA-RECRON terms and conditions (applicable to all our Dutch parks)
The standard terms and conditions of HISWA-RECRON (the Dutch association for the water sport and recreation industry) apply to all Dutch parks. These terms and conditions were drawn up in consultation with the travel association the ANWB and the Dutch consumer organisation the Consumentenbond and filed with the Dutch Chamber of Commerce.
They can be consulted at reception in our parks.
Complaints
Despite the care and effort that RCN Holiday Parks applies to ensure that you have a pleasant holiday, you may feel that you have a justified complaint. Any such complaint should first be directed to the management of the park where you have stayed. If the complaint is not dealt with to your satisfaction, you then have one month after your departure from the park to submit your complaint in writing to RCN at gastenservice@rcn.nl. The complaint will then be dealt with with the utmost care.
If this still does not lead to a satisfactory resolution then you have three months from the date of your departure to submit your complaint to one of these three bodies:
If the complaint concerns an RCN park in the Netherlands:
De Recreatie Geschillencommissie [The Complaints Board for Recreation]. It was created on the initiative of the HISWA-RECRON [the Dutch association for the water sport and recreation industry]. As well as the HISWA-RECRON, the ANWB [the Royal Dutch Touring Club] and the Consumentenbond [the Dutch Consumers' Association] also have a seat on this committee. The chairperson is independent and appointed by the Non-profit consumer complaints organisation Stichting Consumentenzaken [Foundation for Consumer Complaints Boards]. The address of the Recreation Disputes Committee [Recreatie Geschillencommissie] is: PO Box 90600, 2509 LP The Hague The decision of the committee is binding.
If the complaint concerns an RCN park in France:
The consumer ombudsman: CM2C, 14 rue saint Jean 75017 Paris, www.cm2c.net.
If the complaint concerns an RCN park in Germany:
The online dispute resolution service of the European Commission.
VAT rates
All prices are inclusive of the low rate of VAT, 9% in the Netherlands, 7% in Germany and 10% in France. If the applicable VAT rate for your stay changes, we reserve the right to charge you for the difference.
